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Ready to quit Fitbit

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‎04-15-2018 09:52

‎04-15-2018 09:52

I'm just about ready to switch to another brand of activity tracker.

My first fitbit charge hr lasted only 13 months and completely died. I then bought a blaze. It's not even 2 years and its crapping the bed now! For the last month or 2 it's not been syncing consistently it won't hold a charge for more than 6 hours before I have to recharge it, doesn't record my sleep, it's not been counting my steps accurately, not responding when I tap the screen to see it, all kinds of garbage is happening. I really want to upgrade to the ionic, but what's the point it this is going to happen again. 

I've removed and re added the blaze from the app a few times and it will work for a few days and it happens again. Your products are way to expensive for me to keep throwing money out the window for.

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4 REPLIES 4

‎04-15-2018 11:13

‎04-15-2018 11:13

Did you try restarting it?

 

By the way, the Versa is the replacement for the Blaze, not the Ionic. That replaced the Surge.

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‎04-15-2018 13:47

In response to SunsetRunner

‎04-15-2018 13:47

Yes, I know...I've been thinking of upgrading to the ionic if this one dies. But don't think I should waste more money on anything fitbit. 

Yes, I've restarted it....sometimes SEVERAL times a day. I've visited all the troubleshooting posts and done what they've said.

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0 Votes

‎04-17-2018 00:50

‎04-17-2018 00:50

I’m in the same boat as you. Had my Charge less than a year and it died on me; then got the Blaze- now the charge on my Blaze won’t hold (had it 14 months). Customer service gave me. 25% discount but at this rate I could have invested in an Apple Watch or Garmin.... they want people to stick around they should have a better backing of their product- particularly with loyal customers!

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‎04-17-2018 07:24

In response to kzimzimma

‎04-17-2018 07:24

I agree! I did get a quick response from customer service. They suggested lots of things to try. I didn't realize that you weren't supposed to charge it with a USB hub on your computer. Instead you are supposed to plug it directly into the usb port. I did that yesterday and it held a charge all day and didn't give me any issues, and this morning the battery is still almost full. So.....I hope this is the remedy I needed. If not, and this  thing starts acting up again, I will be switching to another brand.

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