Screen cracked!

[juraj5112]

Hello, I got Fitbit Blaze as a birthday gift from my girlfriend three weeks ago. I was so happy when I found out that I will get them. All the time I took care of them but today morning after I was sleeping with blaze on my hand I found the screen cracked! I am very disappointed because I have had Charge HR for 14 months before and I had absolutely no problems with it all the time and it had only plastic screen and Blaze should have gorilla glass. What is wrong with my Blaze?? 

[honglong1976]

A least you admit it was your fault rather than going with the "it just cracked as I was using it."

Again, hard to prove it just cracked! But some would be adamant because they want a free replacement.

[BLMBG]

If you break your glass through accidental impact, you are responsible. If you experience the known blaze defect of a perfect straight crack from one corner to the other, that’s a manufacturing defect (normally, but not always, manifesting overnight), and Fitbit is responsible. They replaced my defective one. I switched to Apple Watch 3, but my oldest son still uses the replacement blaze Fitbit provided, and it is still working fine. 

[TrackerF16]

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@BLMBG wrote:

If you break your glass through accidental impact, you are responsible. If you experience the known blaze defect of a perfect straight crack from one corner to the other, that’s a manufacturing defect (normally, but not always, manifesting overnight), and Fitbit is responsible. They replaced my defective one. I switched to Apple Watch 3, but my oldest son still uses the replacement blaze Fitbit provided, and it is still working fine. 

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you're right, if you break it, its your fault, but the only option fitbit is giving us is to buy a whole new product.. again

to put this into perspective

my personal office chair, as office furniture is a spectacular example of "planned obsolescence" you buy it cheap, you use it till it breaks, (and its inherently designed not to last for very long, but "long enough" to feel like you got your money's worth out of it)
as a result of this, its really hard to find quality office furniture anymore. because its all cheap and designed to last "long enough"
my office chair is super expensive.. like 5x what you'd probably want to pay for one. but, because its from a famous designer, with an eye towards longevity. i cant buy replacement parts for ANYTHING that breaks. thats actually how i got it, it was broken, and my client was going to throw it away. i asked for it, they had no issues giving it to me
$100 later for a new seat pan, and its an office chair again..

this is the difference between building quality product (and support). and cheap disposable crap.. the problem is; i (and a lot of people) don't feel like they were able to get our money's worth out of our product before we were told we had to replace it like a cheap piece of office furniture..

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[honglong1976]

Fitbit will know the defect and know what to look for. The crack will be in a certain pattern. Anything else would be deemed accidental damage. It's not covered.

I bumped my Apple Watch into a door last week and I got two big scratches. It's my fault. I didn't phone Apple saying, some scratches appeared as if by magic, moaning and trying to get a replacement. These guys don't sell something that is indestructible. Glass breaks, plastic scratches, metal scratches. I took some brillo pad, autosol and removed/buffed the scratch as much as I could. Looked 95% better!

You damaged it, own up. Repair it if possible or replace it with something else.

But of course those who damaged hardly ever admit it because they want a replacement for free.

Quick test, buy any fitbit. Stick it on a shelf. Don't use it. It won't crack! Using it, bumping it into something inadvertently, by accident, whatever, cracked it (unless it is actually defective).

[PTCGator]

I've long since given away my diagonal single crack Fitbit Blaze, but this post was wrong on at least 2 points and the ignorance should be addressed.

"Fitbit will know the defect and know what to look for. The crack will be in a certain pattern. Anything else would be deemed accidental damage. It's not covered."

FitBit doesn't just recognize the defect. They make you hold their feet to the fire before they own up to their own responsibilities. Even when the pattern is well documented.

"You damaged it, own up. Repair it if possible or replace it with something else."

At the time of my claim, Fitbit had ZERO repair options for the Blaze. It was replace or discard. That point is made several times above, by multiple people. Replace is the only option and $200 for a disposable watch is ridiculous.

"But of course those who damaged hardly ever admit it because they want a replacement for free."

Because you know all of us personally you feel you can make a blanket statement about our integrity?

"Quick test, buy any fitbit. Stick it on a shelf. Don't use it. It won't crack! Using it, bumping it into something inadvertently, by accident, whatever, cracked it (unless it is actually defective)."

Nor will it function in the manner for which you paid for. Try not removing it from it's case to charge it. Enjoy your 3 days of use for a $200 watch.

Quickest test, leave the Fitbit on the store shelf and see if you miss the $200.

[Kworthen]

Well since I have bought a Samsung S3 Frontier I have had no problems. So
goodbye Fitbit.

[BigMikeBig]

Statements are easy to make,especially with no evidence to support claims.
Problem is,Fitbit KNOWS they have a problem with their (gorilla glass),
cracking anyhow makes it a disposable product, just tell us , the public,
that your glass will break,whether by accident or defect.Well Fitbit wont
make enough $$$ by disclosing the fact.You know ,all that has to be done is
make the glass replaceable. If it breaks then we all know we can get fixed
.

[DwayneN]

Mr Hourlong2076, I wonder if Apple would have replaced your Apple watch for irregardless of whose fault it was, being that they are close to a Trillion Dollar company. (I think they got there due to there customer loyalty!) Therefore, you would have not needed to put all that work into your now inferior Apple watch. The big question would be to you, why are you trolling the Fitbit forum when you should be telling the people on the Apple forum how amazing their product was, after you were able to scatch the face, and put several hours into restoration? Seem odd!

Sent from Yahoo Mail on Android

[4WallHB]

If I wanted a potted plant for my self, I would go to Lowes and get one for only $15 rather than spend $200.

[BigMikeBig]

What does a potted plant and go to Lowes have to do with cracked
screens?????

[PTCGator]

Probably in response to the fitbit on the shelf comment. Like, if you have to put the fitbit on a shelf to keep it from breaking, they would rather have a plant.

[honglong1976]

Hi Mr yawned (anagram of Dwayne).

I wouldn't expect them to change it. I caused the damage regardless how much the company is worth. The materials were high quality and stainless steel was easy to buff out. The screen is sapphire and didn't scratch! 🙂

Unlike most people I don't try to claim for a replacement and pretend a scratch or crack suddenly appeared, own up! If you damage a Fitbit Blaze, you can't repair it. You need to buy a new one. Apple watch, I fixed myself. I posted somewhere in the Charge HR 2 forum how to remove scratches from the plastic face. Lots of people got scratches and binned or replaced with a new one? Why? it can be fixed pretty quick with some (in my case) Autosol metal polish. Same stuff I used to fix my Apple Watch. I believe I have helped quite a few people here.

[honglong1976]

You totally missed my point.

If a Fitbit is on a shelf, it won't crack. It won't be damaged, the screen won't be cracked.

However, if it is worn and a crack appears, most likely this is due to being bumped into something (accidentally, maliciously, whatever the reason) or a defect. Fitbit will know the pattern to look for.

But like I said, people bump into things but never admit it. Obviously, there are some genuine ones with defects and ones that are bogus. Only fitbit know the statistics and pattern to look for with defective units. When a defect had been identified, manufacturing would have changed and then no more defect.

If they sell 1 million Blazes and only 2 people call with a broken screen, would you class that as a defect? no. If 10,000 people call, yes, potential defect.

I saw quite a few photos on these forum of those who claim to have a defect and it's definitely not a defect due to the cracks. In one photo I saw, the blaze had about 5 punctures and cracked all over. The guy still says it just happened. Hmmm.

I worked for the largest laptop repair centre in Europe and used to deal with these things all the time. If you have a defect post a photo. I will know straight away when looking at it 🙂

[4WallHB]

In the post 50+ years I've owned numerous wrist watches with glass faces
and in all those only once did the glass broke. That was after over 5 yrs
of use and numerous scratches. I played, worked, did construction and
never had any issues. A fitbit which is meant to be used during physical
activity should be able to handle a certain amount of abuse. I have a
possible solution. Why don't they include a screen protection laminate as
is available for many cell phones out there.

--
*George*

[honglong1976]

Depending on the watch make, you may had acrylic or sapphire. I did have a Seiko before though that had Hardex (a bit like gorilla glass).

Glass screen protector for fitbit blaze! 🙂 Costs about £1 delivered.

[DwayneN]

Hello Mr 4WallXB,Very respectfully, I tried that and the watch doesn't work. So I called Fitbit to ask why, they informed me that the clearance for the battery contact is jeopardized. Just that little piece of plastic prevents contact with charger and battery. As the US Navy had us line up for chow, "Heel to Toe!"

Sent from Yahoo Mail on Android

[Kworthen]

They told me you should not put any screen protectors on as it can cause
breakage.

[Rich_Laue]

The Fitbit watch is made of Gortila glass. As for screen protectors I dont see how they would stop the charging. 

Amazon has both the rubber and glass protectors

[honglong1976]

"They told me you should not put any screen protectors on as it can cause
breakage."

Rubbish. I used one before and it protected it fine. I recommend this. It's cheap, made from glass, flat and fits perfect. Just as tough as the gorilla glass and if it breaks? buy another (saves buying another blaze).

https://www.gearbest.com/smart-watch-accessories/pp_1596530.html?wid=1433363&lkid=14078580

[Rich_Laue]

The idea of the glass is that it will break first. spreading the impact out so that the watch screen doesnt break. Saved my phone many times .

Without a quote I have no idea which comment is being refferrrd to as rubbish.