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Shower damage

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‎02-27-2018 17:11 - last edited on ‎06-01-2019 22:56 by Moderator Alum

‎02-27-2018 17:11 - last edited on ‎06-01-2019 22:56 by Moderator Alum

I accidentally took my Fitbit into the shower, it was working for the rest of the day and the next day. Then it stopped working the next morning, I tried recharging and it did not work. Is it too late for rice, could I send it in and have it repaired and how much would it cost. 

 

 

 

Moderator edit: format

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2 REPLIES 2

‎02-27-2018 20:11

‎02-27-2018 20:11

I'm sorry they do not repair them.

 

You can contact support and they should offer some $$ off on getting a new one

Contact Support
http://help.fitbit.com/?cu=1

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer

‎02-28-2018 05:58

‎02-28-2018 05:58

A warm welcome to the Community @Andrew8 and @WendyB thanks for stopping by.

 

I appreciate your efforts in trying to fix this. If your Blaze got wet you can try to place it in bowl with rice for 24-48 hours and then perform a restart. Also, I would like to know if you followed our friend's recommendation and contacted our support team, have they offer you a solution for this?

 

Hope to hear from you soon. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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