Side buttons not working and won’t swipe

[sammy92649]

My Blaze left or back button is failing. Can’t use it to restart the Blaze either.

Moderator edit: Subject for clarity

[AlejandraFitbit]

A warm welcome to the Community @sammy92649, thanks for troubleshooting this by yourself.

If your Blaze buttons aren't working, you may be able to remove dust or dirt by gently using a toothpick around the button. If this does not improve the button performance, you can try to clear debris using canned air. Hold the tracker at arm's length and spray once to loosen any dirt or dust that may have accumulated around the button.

If after these steps your buttons start working, you can perform a restart for the swipe issue.

Let me know the outcome. 

[sammy92649]

unfortunately the tooth pick and the air did not work. I apologize for the
late response, i left it at home while i traveled for the holiday. If you
have any other suggestions please let me know. I miss my FITBIT!!

Thanks

Samantha

[AlejandraFitbit]

Thanks for the update @sammy92649. Since the troubleshoot provided didn't work, I recommend keeping an eye on your inbox for further assistance.

Catch you later. 

[Ssweet2569]

Hi I’m having the same issue as above and have tried cleaning it and using canned air, to no avail.  Can you offer me any other suggestions?