Sleep Log not accurate (Normal/Sensitive)

[EasyE]

My sleep logging has been completely off in both modes. It is inaccurate about 80-75% off in sensitive and about 20-25% inaccurate in normal mode.

So basically after I wake up and start my morning, i see my steps adding up, but when i go to my phone to sync, it updates the steps and all, but it logs that I woke up at the time of the sync, not when I woke up an hour or so earlier. Sometimes i'll take a nap and it will not log it, but also if i'm inactive binge watching netflix it considers me to be sleeping. Very inconsistent. On sensative mode, it logs me as sleeping all day with 30-45 min restlessness in-betweens.

[AlejandraFitbit]

It's great to see you around @EasyE. If your sleep is not being accurate, I recommend restarting your Blaze and test it during the night. If you see that your sleep stills inaccurate, feel free to contact our support team since they have the proper tools to see the information that your tracker is registering. For a faster response you can contact them via phone or chat.

Let me know the outcome. 

[EasyE]

Thank you for such a quick response. I've restarted it several times. I've tinkered with the settings, i've called customer support and their solution was to wait for new firmware. I literally just got off the phone with customer support and they will swap the pebble out for a new one but they will not ship the replacement until they receive mine. That puts me out for over a week. Unacceptable as this is not used for "fun", I use this to relay my sleep patterns to a Dr who is monitoring my sleep. At this point I have a $200 clock basically. Not to mention the horrible assumptions and attitudes I get from customer service while I keep my composure. I've dealt with Escalations or upper managment, but even they do not reply to emails sent to them.

[Rich_Laue]

Im still wondering which noiseless Fitbit that ypu habe, Pebble is not made by Fitbit.

[EasyE]

Thank you for your input Rich. To educate you a bit, the removable rechargeable clock face device on the blaze is called a "Pebble". If you had one and read the manual you'd know what I along with others are talking about in the Fitbit community.

Thanks again!

[Giggitti]

Wow, how to come across as arogant, EasyE!

[EasyE]

Clearly you did not read the entire thread or you wouldnt be calling me arrogant.

Arrogant would be me telling you to mind your own business and not come into my thread to spread hate. Either input some useful tips on the real issue or keep out.

Thank you Giggitti!!

[Rich_Laue]

Actually I have read the manual, I decided to open it up again, doing a search for "pebble" gives me zero hits. I do know that Pebble is the name of a competitive tracking device. 

The unit that is removed to charge is called the Blaze, when it is through charging it is placed into its frame. 

So now you'll understand why when pebble is mentioned 

[EasyE]

I also know that "Pebble" is a brand, but in this case, the PEBBLE is the removable rechargeable section. BLAZE is the name of the model I have. My current BLAZE was faulty, so Fibit sent me a replacement PEBBLE. That is exactly what the email from Fitbit said and so did the packaging it arrived in. So now you'll know why when pebble is mentioned.