Sleep stages for Blaze

[nursejoyt]

I have a Fitbit Blaze and the help section states it should show me my sleep stages, for example, light sleep, deep sleep, and REM.  My app and dashboard are not showing me this information.  It is only showing me time asleep, time restless, and time awake.  Where do I go to see my sleep stages?  I have had my Blaze for a year now and it has never shown my sleep stages.

Thank you.

[BlasingUser]

I agree with Doering, this is getting ridiculous.  Why doesn't someone from Fitbit just tell the truth.  If there are glitches just say so we know its new.  However when you say its released, and it is not working, this wastes my time as I try to see what ** I ** have done wrong.  It appears obvious that someone in product development thinks that pretending the Sleep Stages works will make customers happy.  Guess what YOU ARE WRONG!  Its getting to the point that I just don't care anymore and may unsubscribe to this forum because all it serves me is aggravation.

[TroyJ]

When you opened up the app this morning did you wait a few seconds for it to Sync?
If so the call Customer Support at
(877)623-4997

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[Doering]

Yes I have done everything under the sun and nothing works.  

[TroyJ]

Sorry, I wished there was more I could do. Their tech support should help or return it for a new one.

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[Obizahn]

Folks, I finally got a response from customer service on how to fix the
problem! At night before you go to sleep, get on your knees and pray to
your God that this half-**ahem** company gets the program right. This is just
as valid as all the "push this button" crap on this site. The program is
defective Folks and Fit Bit needs to bone up to that fact and fix this mess.

[jknight]

I agree about fit bit being more open about what is going on!  I saw my sleep stages last few days but today, no stages for last night.  Just a big blue screen with a couple bars on each end and nothing as to the light, rem and deep sleep.  The quality of tracking night sleep is why I have FitBit.  However, Fitbit is not great when it comes to rolling something out that is working, instead it seems like they roll it out, bugs and all and then we put up with the off and on performance until they get it all working correctly.  When will things work correctly?

[TroyJ]

It seems to me you should take it back and exchange it for a new one.
Many people now are no longer having issues. I don't blame you, but the problem isn't widespread.

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[Squapan42]

This actually worked...... for just one day. And although I slept well, the data showed zero percent for REM and deep sleep values. Then back to sleep pattern mode. They must know there is a problem here.

Sent from secret places

[Doering]

Tech support told me the following today:

Angie (4/10/2017, 1:05:02 PM): Thank you for waititng. I'd like to take advantage of this moment to explain to you that our engineers are currently working at some changes on the sleep tab for our platforms.
Angie (4/10/2017, 1:05:23 PM): There is a possibility that the inconsistency that you were seeing is related to this situation.

She told me to just wait it out and the problem would correct itself.  I still maintain that instead of all of us chatting incessantly on this thread they should just inform everyone they are working on a solution.  The problem is not isolated- it is widespread.

[jknight]

I totally agree and with that I am not wasting time on discussing it.  Best I can do is wait it out, and seems that is all we can do.  For the most part our version of the fitbit be it Blaze, Charge or whatever are probably just fine, it is the system and the system needs to finish their adjustments.  I actually had decent readings till today.  Didn't check yesterday or Saturday due to out of town guests.  So don't know when it went bezerk.

[FerdinandFitbit]

Hi everyone! A warm welcome to the new faces and great to see everybody else here!

I'm very sorry and I'd like to apologize to those who are still having problems with their sleep stages not working. Our team is already looking into this as it seems to be affecting some users and we hope it's all working fine for everyone as soon as possible.

In the meantime, some of you might be experiencing the expected behavior from your tracker at recording your sleep. For this, I'd like to share again for those who haven't had the chance to see it, the post for the aspects to take into consideration to make sure that your tracker will record your sleep accurately. You may see the post here.

Again, thank you all for your patience and anything else you might need help with, let me know!

[CSimoneJ]

Hi - I believe most of us have tried all the suggestions listed on multiple thread with the same issue.  I had the new stages for 1 night at which I did nothing special.  Anything after that reverted back to the old sleep pattern.  I tried everything everyone is trying.  I hope that they fitbit techies are looking into the issues.  It seems to be very widespread.

Looking forward to an answer soon.

[TroyJ]

You should call them

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[JACowan2017]

I did they said wait two more days and call back if it is still not working

--
Jack A. Cowan
Please note this is my personal e-mail
My professional e-mail is jackc@faccpnw.org

[TroyJ]

There you go, major inconvenience, but if it ends up working long term it will be worth it.

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[Sgorr]

Hi Ferdinand, is this still being rolled out to some users? I don't seem to have it yet. Thanks

[FerdinandFitbit]

Hi there @Sgorr. Welcome to the Community Forums!

By now, all Alta HR, Blaze and Charge 2 users should have sleep stages available. As long as you have one of these trackers, it should show up. Which tracker do you use?

[Joedunagan]

Not my Charge 2 purchased in January. I notified customer service and they said they were still working on it!

[Joedunagan]

Not on my Charge 2.

[jknight]

Well today 4/11/17 i synced and there was the night record of my sleep like it should be, the deep, rem and light sleep.  I didn't have to do anything.  It was, as far as I could tell from reading posts from fitbit staff and such, that the problem was the program/software issue for fit bit, not our trackers.  So today anyway, I am happy with what I can see when I check the sleep records.