Sleep stages not working on Blaze

[Sammyg21]

I have the most up to date app and my iphone is up to date as well. Yesterday, my sleep stages tracked, but last night it did not. I've restared the Fitbit, the phone, installed, uninstalled, and reinstalled. Nothing worked. Any idea how to fix?

[Mlodonnell]

Nope. Its not a blaze issue as I have a Charge HR and the same thing happened to me last night 

[Morningman]

Just want to let Everyone know that sleep stages worked for two days in a row, weeks ago, on my one year old Blaze. I've given up trying to get it to work again, having tried all the fixes. None of the fixes seemed to have any impact, it seems to have worked in a purely random way. 

[Timgilp]

Mine is so hit and miss . Not accurately picking up when I fell asleep last night but thereafter it was fine . Fitbit must know this is a real issue for so many customers.

Sent from my iPhone

[MarkRhys]

Mine has been totally fine for 8 days now. I did a re-pair to my phone and also I tighten the strap to make it nice and snug when I go to bed. Has been totally fine so far..... SO FAR...

[Timgilp]

Repair - tell me more ?

Sent from my iPhone

[MarkRhys]

Re-pair, as in deleted my blaze from the fitbit app, and paired it back again.

[Timgilp]

Right Re-Pair not repair ! Thanks will try

Sent from my iPhone

[Jibbyjabby]

Thanks.  I'll give it a go, too!

[Rich_Laue]

As for sleep stages, please read the FAQ.

If your refferring to the phone then to re-pair you remove the tracker from the phones Bluetooth settings, not the app,, then do a sync through the app.

Deleating the Blaze from the app is removing the Blaze from your fitbit account. This will require you to setup the tracker, as a new device and most likely liose any unsynced data. This is not pairing, which is something only the app can do.

You are better off adding the tracker as a replacement device to itself. This will reset the tracker without losing amy unsynced data.

[Micheleestbelle]

Mine hasn't worked since Sunday, heart rate crashed. Not sure what is going on

[Rich_Laue]

Im not sure what is ment by heart rate crashed @Micheleestbelle, but sleep stsges is dependent on the tracker being able to read the heart rate.

[DrMcWacky]

I recently got a blaze. And the sleep stages weren't working. To get them to work I switched the heart rate moniter from 'auto' to 'on' and from there it's started to work.

[1952]

Thank you for the input. I had a routine which worked for a couple weeks,
but now it's back to the old way. I'll try your suggestion tonight.

[MarkRhys]

Mine is still working after deleting it from the app and re-adding it, so that's a good thing!

[AlessFitbit]

Update: 7/6/2017

Hi everyone -- The Fitbit for iOS app version 2.37 has been released. For all you Blaze users who are on iOS devices, please make sure to update the app! As mentioned, all Android, Windows, and iOS users will now receive in-app error notifications if you did not receive Sleep Stages on any given night. 

---

Hey everyone -- Thanks for all your troubleshooting efforts to receive your Sleep Stages. I wanted to provide an update: For users on an Android or Windows device, you should now be receiving in-app error notifications if you haven't received your Sleep Stages on any given night. These notifications will explain why you haven't received your Sleep Stages.

For those on an iOS device, these notifications will be arriving soon. I will update this thread once this has been officially released for iOS. Thanks for your patience! I hope you continue receiving your Sleep Stages on a consistent basis and if you don't, now you have a clearer understanding for why not.  

[monjahrenel]

mine seems to be stuck on the sleep stage for this day. it wont change even if i change the date being viewed. issue only occurs on the mobile app. no issues on the web dashboard. is this the same issue???

[Timgilp]

That's great at least I will know what's going on . Thanks . My history has still gone though and I don't seem to be able to get it back !

Sent from my iPhone

[1952]

Thank you for recognizing there is is an issue and I can take comfort in
knowing that it is being addressed, and some hope it may be resolved.

[Jayan]

I've got the fitbit Alth HR and first time last night the sleep hasn't worked. I've re-synced a number of times, switched bluetooth on and off, nothing. Any ideas anyone?

[AlessFitbit]

@monjahrenel @Timgilp It sounds like you're both having a different issue with the Fitbit app itself. I recommend making sure you have the latest Fitbit app version here. If you're still having trouble viewing your sleep history, then I would reach out to our Support team.