09-05-2017
18:38
- last edited on
09-06-2017
04:12
by
AlejandraFitbit
09-05-2017
18:38
- last edited on
09-06-2017
04:12
by
AlejandraFitbit
I have had 2 Fitbit Blaze within 2 weeks, and my notifications for text, email or calls are not working. I have the Samsung Galaxy S8 plus. Any suggestions because the support via chat and phone are no help?
Moderator edit: Subject for clarity
09-06-2017 04:14
09-06-2017 04:14
It's great to see you around @Lorabrooks1980. Keep in mind that Samsung Galaxy S8 and S8+ were just added to our compatible phones and there are some technical issues to resolved. In the meantime, I recommend following @MarreFitbit's instructions in the My Tracker isn't receiving notifications (Android App) post.
I hope this helps, let me know the outcome.
09-06-2017 04:18
09-06-2017 04:18
09-06-2017 08:24
09-06-2017 08:24
Same issue with blaze and I phone. Customer service no help as well (was promised to have a tech call but no call). Very disappointed in customer service although I do like the watch. Hope someone out there is listening.