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Blaze notifications not working

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‎09-05-2017 18:38 - last edited on ‎09-06-2017 04:12 by Moderator Alum

‎09-05-2017 18:38 - last edited on ‎09-06-2017 04:12 by Moderator Alum

I have had 2 Fitbit Blaze within 2 weeks, and my notifications for text, email or calls are not working. I have the Samsung Galaxy S8 plus. Any suggestions because the support via chat and phone are no help?

 

Moderator edit: Subject for clarity

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3 REPLIES 3

‎09-06-2017 04:14

‎09-06-2017 04:14

It's great to see you around @Lorabrooks1980. Keep in mind that Samsung Galaxy S8 and S8+ were just added to our compatible phones and there are some technical issues to resolved. In the meantime, I recommend following @MarreFitbit's instructions in the My Tracker isn't receiving notifications (Android App) post. 

 

I hope this helps, let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎09-06-2017 04:18

In response to AlejandraFitbit

‎09-06-2017 04:18

Yes understand that I have tried everything Fitbit recommends. But my
charge 2 works just fine.
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‎09-06-2017 08:24

In response to Lorabrooks1980

‎09-06-2017 08:24

Same issue with blaze and I phone.  Customer service no help as well (was promised to have a tech call but no call).  Very disappointed in customer service although I do like the watch.  Hope someone out there is listening.

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