03-31-2017 06:18 - edited 04-01-2017 13:31
03-31-2017 06:18 - edited 04-01-2017 13:31
Sleep stages not working since updated on Tuesday... See attached
Update. Still not working and no respond from Fitbit...
09-06-2017 20:59
09-06-2017 20:59
09-22-2017 18:52
09-22-2017 18:52
@Prasadp, I don't see in this thread that your issue has been fixed. If not, there is another thread with what looks like the same issue. Why my sleep tracker doesn't track deep light and rem. This looks like a new issue for some users. One of the two users posted a screen shot that indicates to me that Fitbit support needs to get involved.
I hope your issue was resolved.
09-24-2017 06:45
09-24-2017 06:45
09-24-2017 14:26
09-24-2017 14:26
My husband and I have two Fitbits. Regardless of which one he wears, he gets sleep stages every night. Regardless of which one I wear, sleep stages are sporadic. I have a very low resting heart rate. Could that be the issue??
09-25-2017 18:16
09-25-2017 18:16
@jrome, How low is low? My resting heart rate has been as low as 65. I have see a heart rate as low as 54 beats.
I went back and looked at times in the past where my sleep stages failed to show for more than three hours of sleep. My HR including resting were higher than my normal. I see no other correlations.
My suggestion is to contact Fitbit support. They can look at your data and see if they can find a correlation. If so, they may be able to refine the calculations to make it work for you. (and others)
09-25-2017 19:46
09-25-2017 19:46
09-25-2017 20:28
09-25-2017 20:28
My resting heart rate is between 51-55 and it seems to be working fine now. I had a couple of days a few weeks ago since the first time I posted having an issue with this so I figured they must have fixed the issue.
01-12-2018 00:35
01-12-2018 00:35
Mine isn’t working since yesterday
08-05-2018 09:30
08-05-2018 09:30
My unit is new, and I’m totally dissatisfied with it. All I want it to do is track my steps and show me my sleep stages. The latter function has never worked. All I get is a line that says nonsense like 8 hours sleep, 37 minutes awake, 48 steps. Yeah, I know how long I sleep, and it’s not 8 hours. I know it takes me awhile to get to sleep, and I know I’m not sleep-walking when I get up in the middle of the night. REM sleep? Deep sleep? No info on those. What a croc. And the unit doesn’t even track my steps...it tracks arm swings. What, all that pushing a shopping cart around a mega-Costco doesn’t count? I have to put on some slinky spandex and prance along the street with my earbuds giving me rhythm? Not likely. Doesn’t count the time I spend riding my bike or hauling hoses around the yard,but it does seem to count when I’m standing still and pulling weeds. Go figure. I hear a fix is in the works for the sleep stages, but if it doesn’t happen within my 30-day return period, it’s going back. I’d do better walking and counting my steps...even if I lose a few numbers while trying to count, it’s no less accurate than this digital unit.
03-29-2019 16:00
03-29-2019 16:00
Exactly my experience also. Sleep stages worked the first night on my new InspireHR, then not all.
03-29-2019 16:45
03-29-2019 16:45
03-31-2019 06:00
03-31-2019 06:00
Reasons Sleep Stages May Not Work