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Step count changes (decreases)

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‎06-18-2017 12:43 - last edited on ‎06-19-2017 04:24 by Moderator Alum

‎06-18-2017 12:43 - last edited on ‎06-19-2017 04:24 by Moderator Alum

Got a notification that I reached 6,000 steps while out at a museum today. Got to the car, looked, and I registered 7,800+ steps (I don't remember the exact number). I got home and went to sync my watch to my phone and it's now showing only 4,592 steps. What, where did the other 3,000+ steps go? Not amused. Not at all.

 

Moderator edit: Format

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‎06-19-2017 04:26

‎06-19-2017 04:26

Welcome to the Community @JazRox. Did you manually log any type of activity like walking or running? Since manually log these activities your steps might go down. If you didn't, I recommend restarting your Blaze, walk 100 steps and let me know how many did it register.

 

Hope to hear from you soon. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎06-24-2017 07:35

‎06-24-2017 07:35

My group friends and I are having the same issue. Our individual steps are correct but if we look at our group steps they decrease continually.

 

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