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Steps per hours not syncing

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‎08-08-2017 20:33 - last edited on ‎08-09-2017 06:00 by Moderator Alum

‎08-08-2017 20:33 - last edited on ‎08-09-2017 06:00 by Moderator Alum

I purchased the Blaze last week. First two days were fine, but since then my activity stayed at 0 and my steps per hour log on the watch, but not on the app.  When I take the Heart monitor off of auto, and turn it on, it works better with the activity. I know that shouldn't be the case though because the first day I got it i walked from midtown Manhattan to Brooklyn. Anyone else have this issue

 

20170803_213952.jpg

 

Moderator edit: Subject for clarity

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5 REPLIES 5

‎08-08-2017 22:14

‎08-08-2017 22:14

My Blaze has not been able to sync since 8/8/2017 9:43am EST. I am going to see if reinstalling the app on my phone will reboot the system.

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‎08-08-2017 22:25

In response to erinkjohnson

‎08-08-2017 22:25

@erinkjohnson reinstalling an app usually will not reboot the phone, and definitely won't restart the tracker, which would be a good step to take.

Not knowing what phone, yes mentioning the phone model is very helpful when asking about a problem that is directly related to the phone, i suggest also removing the tracker from the phones Bluetooth settings screen. 

Clear the Fitbits cache.

Now update the tracker and restart the phone. 

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‎08-08-2017 22:51

In response to Rich_Laue

‎08-08-2017 22:51

I should have mentioned by phone, Samsung Galaxy 6 edge. Removing the bluetooth pairing and restarting the app did the trick for me. We shall see if it holds. According to both the phone and the website my software is up to date. Thanks for the tips, making note of them for the future. 

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‎08-09-2017 06:04

In response to erinkjohnson

‎08-09-2017 06:04

It's great to see you here @erinkjohnson, @SunsetRunner, thanks for the attachment and @Rich_Laue for stopping by.

 

Regarding the steps per hour, this is something that our team is aware of and is working in finding a solution, please keep an eye in this post where our friend @CallieM is providing updates about it. Now, if you are having issues syncing all of your information, I recommend following the instructions provided in the Having trouble syncing? post.

 

Let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎08-09-2017 07:51 - edited ‎08-09-2017 07:52

In response to AlejandraFitbit

‎08-09-2017 07:51 - edited ‎08-09-2017 07:52

I turned the heart monitor on last night and it tracked my sleep and the steps per hour have been counting and syncing. Also I forgot to mention I have the galaxyS8.

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