Stuck screen

[Jaquichea]

My screen has been stuck on the Fitbit logo for about an hour now. I went to the gym this evening and when i got home it was stuck. I’ve tried holding the left button and bottom right to no avail. Does anyone have a fix?  I will lose my challenges if i miss out on tomorrow’s steps. Lol

[AlejandraFitbit · Accepted solution]

A warm welcome to the Community @Jaquichea.

Thanks for troubleshooting this by yourself. Since the restart procedure you performed didn't work, I've gone ahead and escalated your case to our Support Team, for them to take a deeper look at this, please keep an eye on your inbox for further instructions.

Let me now if you need anything else.

[Jaquichea]

Thanks!  I didn’t see your post but I did catch the email. I have a new Fitbit on the way. Luckily I work for a hospital and they do Fitbit challenges. I have a borrowed Fitbit until my new one comes. 

[AlejandraFitbit]

Those are great news @Jaquichea.

I am glad to hear that you will be receiving a new tracker. At the moment of receiving it, you just need to do the following from your Fitbit app to set it up:

1. From the Fitbit app dashboard, tap or click the Account icon.
2. Tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.

If there is anything else we can help you with, do not hesitate to post it.

Keep the stepping up! 

[nan_cm00]

Hi,

I got the exact same problem. I've tried doing the reset, uncharging/charging and nothing. Could you please help me?

Thank you very much!

Kind regards,

Nancy

[AlejandraFitbit]

Hey @nan_cm00, it's great to welcome you.

I appreciate all the efforts in trying to fix this issue and would like to know if you have contacted our support team, have they offer you a solution for this?

Hope to hear from you soon. 

[nan_cm00]

Hi! Yes, they have! Thank you for your help!
Nancy