help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Sync issues after not using the device for a while

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-06-2017 22:08 - last edited on ‎01-30-2019 18:27 by Moderator Alum

‎01-06-2017 22:08 - last edited on ‎01-30-2019 18:27 by Moderator Alum

Cannot sync after long non use a week

 

 

Moderator edit: subject updated for clarity 

Best Answer
0 Votes
3 REPLIES 3

‎01-07-2017 08:50 - last edited on ‎12-03-2025 08:29 by Fitbit Moderator

‎01-07-2017 08:50 - last edited on ‎12-03-2025 08:29 by Fitbit Moderator

Hey there @Ramirc! Please try this syncing troubleshoot. This should resolve the issue that you're having. 

Hope this helps! Let me know how it goes. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer
0 Votes

‎01-12-2017 16:49

In response to SilviaFitbit

‎01-12-2017 16:49

 

Still cannot sync my blaze. Now I cannot even add it to my app.

Best Answer
0 Votes

‎01-21-2017 14:03 - last edited on ‎12-03-2025 08:29 by Fitbit Moderator

In response to Ramirc

‎01-21-2017 14:03 - last edited on ‎12-03-2025 08:29 by Fitbit Moderator

Thanks for the troubleshoot that you've done @Ramirc! In this case, I would like you to contact Customer Support so they can further assist you. Just make sure to let them know the troubleshoot that you did. 

Hope this helps! Let me know how it goes. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer
0 Votes