Sync issues after not using the device for a while

[Ramirc]

Cannot sync after long non use a week

Moderator edit: subject updated for clarity 

[SilviaFitbit]

Hey there @Ramirc! Please try this syncing troubleshoot. This should resolve the issue that you're having. 

Hope this helps! Let me know how it goes. 

[Ramirc]

Still cannot sync my blaze. Now I cannot even add it to my app.

[SilviaFitbit]

Thanks for the troubleshoot that you've done @Ramirc! In this case, I would like you to contact Customer Support so they can further assist you. Just make sure to let them know the troubleshoot that you did. 

Hope this helps! Let me know how it goes.