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Sync issues

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‎12-12-2017 01:13

‎12-12-2017 01:13

My Fitbit blaze is working for everything except food and drink. When I change today's food and drink data it makes all past days data match it, meaning I lose any past data to match whatever I put in for today. 

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‎12-12-2017 06:57

‎12-12-2017 06:57

Hi there @Caitlinali. Great to see you in the Community Forums! 🙂

 

Hmmm... That sounds strange and I have definitely not heard anything like that before...

 

I can suggest logging out from the app and logging back in. For this, tap on the top right corner of the dashboard to go to the Account section. After that, scroll all the way to the bottom and find the Log out of app option. Then log back in and try to log any food or drink and see if it changes your past logs.

 

If this doesn't fix the problem, you can try to unistall and reisntall the app, log back in with your email address and password and see how it goes.

 

Let me know if you need more help with this!

Ferdin | Community Moderator, Fitbit

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‎12-14-2017 00:22

In response to FerdinandFitbit

‎12-14-2017 00:22

Hello! 

 

Thanks for replying, I tried those and it has not worked, I also tried re installing my Fitbit watch on my phone and syncing it with the app. But the watch and my online dashboard are working fine still it is only my phone app that changes all data put in previously to match today's. 😞 

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