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Syncing difficulties with iPhone

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‎01-09-2020 12:06 - last edited on ‎01-10-2020 11:41 by Fitbit Moderator

‎01-09-2020 12:06 - last edited on ‎01-10-2020 11:41 by Fitbit Moderator

Every time I travel, the time changes on my iPhone.  It happens within 30 seconds of landing and turning my phone back on.  My Blaze is not typically synced with new time etc, for hours, sometimes my trip is over before the Blaze watch tells me the correct time.  I've seen lots of items in these forums on similar issues and I've tried the listed advice.  I hope there is a solution, (other than getting an iWatch)

 

Moderator edit: Subject for clarity 

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‎01-10-2020 11:41

‎01-10-2020 11:41

Hello @ElJeff, welcome to the Community Forums!

 

First, I appreciate your effort and patience for troubleshooting this situation prior to posting, I totally understand how frustrating this matter can be for you but I'm here to help you with this. That said, if you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your iOS mobile device that's preventing the syncing procedure to be completed.

 

Also, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Keep me posted, I'll be around if you need anything else.

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‎01-19-2020 11:39

In response to RicardoFitbit

‎01-19-2020 11:39

The issue @ElJeff I see is that the app does not force a sync when it sees the timezone change. This requires the user to either force a sync or wait for the next successful sync. 

 

I choose to simply leave the watch on home time so I don't get hours over written with data when the clock moves back. Also will get empty hours when the clock moves forward. 

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