Times Awake

[OldGuy2]

For the last three nights my Blaze is reporting 0 times awake even though I have gotten up out of bed one or more times and these steps are shown in my Activity tracking.  The number of Times Awake has always counted these steps as Awake times on my Blaze, HR and Charge.  Was there a software update or software issue, or is it my tracker?

[FerdinandFitbit]

Hi there @OldGuy2. Good to see you in the Community! 🙂

I would recommend restarting your tracker just to make sure that all settings are working properly. For that, press and hold the left and lower right buttons for 10-15 seconds until your tracker reboots and once it's back on, try it out the next night and see if this makes any difference.

Let me know how it goes!

[OldGuy2]

Thank you, Ferdinand. It has started to report some "X awake” after I restarted my Blaze. It is still not accurate however. Last night my “activity” shows that I was up 4 times by looking at the steps. The sleep summary showed only one time awake. Any other ideas?

Thank you.

[FerdinandFitbit]

Hmmm... Not really sure why this would be happening @OldGuy2. Thanks for getting back.

If this keeps happening, I would suggest getting in touch with the Support Team for them to take a closer look and I'm sure they will be happy to get you back on track.

Let me know if there is anything else I can help you with.