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Top customer service

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‎06-15-2017 16:18 - last edited on ‎06-19-2017 06:12 by Moderator Alum

‎06-15-2017 16:18 - last edited on ‎06-19-2017 06:12 by Moderator Alum

Blaze stopped registering heart beat, and battery started to need charged daily around same time a few days ago.  I think coincidence, it gets a hard time exercise wise!, but Fitbit asked me for some info and issues dealt with effortlessly and replacement pebble in post as I type. Top service!! 

 

Moderator edit: Subject for clarity

Best Answer
3 REPLIES 3

‎06-15-2017 21:03

‎06-15-2017 21:03

Welcome to the forums!

 

That's awesome! They do rock!

 

Check out the discussions boards! A lot going on and I'm sure you have some contributions as well!
Hope to see you around!

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer

‎06-19-2017 06:14

‎06-19-2017 06:14

It's great to welcome you @DeeWill and @WendyB thanks for stopping by.

 

I am glad to hear that you are satisfied with our customer service and that you will be receiving a replacement Blaze. At the moment of receiving it, follow these steps to set it up from your Fitbit app:

 

  1. From the Fitbit app dashboard, tap or click the Account icon.
  2. Tap Set Up a Device.
  3. Choose your tracker and follow the onscreen instructions to continue.

 

Keep the stepping up! Woman Wink

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer

‎06-20-2017 18:48

‎06-20-2017 18:48

Second to none. My Blaze Pebble was one week out of warranty as was the strap. 

 

Got in contact, proof of purchase, pic of strap, and the issues were sent.

 

email contact was fab, I was aware that they were looking at, then dealing with, then resolving the issues. Top class!!!

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Best Answer