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Blaze isn't syncing my run

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‎06-19-2017 20:47

‎06-19-2017 20:47

Today I went for a run and my blaze always auto recognizes my run. On my dashboard it does show me that activity minutes, steps etc. but when I go directly to see where my heart rate and info about the run, it will not sync. I have removed the Fitbit app then redownloded it, didn't work. I have turned my phone on and off. I have restarted my blaze, nothing is recognizing this exercise. 

 

Any help? 

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‎06-20-2017 16:56 - edited ‎06-20-2017 16:57

‎06-20-2017 16:56 - edited ‎06-20-2017 16:57

Hey there @Jennah-h! Thanks for the troubleshoot that you've done. Currently, this is a bug that our engineers are investigating. You can subscribe to the main thread to receive the updates about this issue. 

 

Thanks for your understanding and patience. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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