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Touchscreen doesn't work

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‎10-31-2017 03:08 - last edited on ‎11-03-2017 07:31 by Moderator Alum

‎10-31-2017 03:08 - last edited on ‎11-03-2017 07:31 by Moderator Alum

My Fitbit died and I didn't have my charger with me so I could not charge for like a day, after I charged it, the touchscreen stopped working. I can't swipe anymore to see the other screens. I have bought this Fitibit only a few months ago in June. Do I get any warranty?

Best and thanks in advance,

Annia

 

 

Moderator edit: Subject for clarity

Best Answer
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2 REPLIES 2

‎10-31-2017 04:24

‎10-31-2017 04:24

You do get warranty (12 months from purchase, or 24 months if you are in Europe) but hopefully restarting your fitbit will get it working again. Here's how:

 

https://help.fitbit.com/articles/en_US/Help_article/1186/

 

Give it a few tries though as it sometimes doesn't work.

Best Answer

‎11-03-2017 07:33

‎11-03-2017 07:33

A warm welcome to the Community @blackmamba85 and @SteveH thanks for stopping by.

 

As our friend recommended, you can try to restart your Blaze. After this procedure test your tracker.

 

 

I hope this helps, let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer