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Tracker and sleep tracker issues

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‎10-23-2017 07:14

‎10-23-2017 07:14

Yesterday, my sleep was missing. I attempted to input my sleep all day. It was never accepted. 

Now today my app will not sync with my watch. Not steps, not sleep, nothing. Help!

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‎10-23-2017 09:02 - last edited on ‎07-19-2025 11:43 by Fitbit Moderator

‎10-23-2017 09:02 - last edited on ‎07-19-2025 11:43 by Fitbit Moderator

Hi there @Serenity032. I'm glad to see you in the Fitbit Community Forums! 🙂

I'm sorry you're having problems with your sleep not showing and with your tracker not syncing properly to your dashboard 😕

First, I would recommend restarting your tracker to see if this helps. You can easily do this by pressing the left and lower right buttons for 10-12 seconds. This will make your tracker to reboot. After that, attempt to sync and see if it goes through. Also, try your tracker for the next night and see if it records your sleep correctly.

Let me know how it goes!

Ferdin | Community Moderator, Fitbit

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