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Tracker not syncing

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‎01-22-2017 18:39 - last edited on ‎02-23-2019 20:52 by Moderator Alum

‎01-22-2017 18:39 - last edited on ‎02-23-2019 20:52 by Moderator Alum

I am having issue with my tracker.. what should I do?

 

 

Moderator edit: subject updated for clarity 

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6 REPLIES 6

‎01-23-2017 00:20

‎01-23-2017 00:20

Maybe if you explain the issue we can help.

 

Not knowing what he problem is can be very hard to help

Community Council Member

Wendy | CA | Moto G6 Android

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Best Answer

‎01-23-2017 00:22

In response to WendyB

‎01-23-2017 00:22

WE might also need to know what device you sync through.

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‎01-30-2017 04:33

‎01-30-2017 04:33

Hi there @Mazen808! Great to see you in the Community Forums! 😄

 

Are you still having problems and need help?

 

As @Rich_Laue and @WendyB said, if you could provide with as much detail as possible of the problem you're having and the device you're syncing to, we'll be hapy to help you out!

Ferdin | Community Moderator, Fitbit

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‎02-25-2017 08:15

In response to FerdinandFitbit

‎02-25-2017 08:15

My Blaze Fitbit Tracker's version is not updated but my iPhone is.  The time has been wrong for a week.  Help please.

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‎02-25-2017 14:56

In response to Pepergal

‎02-25-2017 14:56

It's great to have you here @Pepergal! It sounds like your Blaze isn't syncing to your account. Please try this syncing troubleshoot. Additionally, after it's syncing please follow this procedure to get the latest firmware update. 

 

Hope this helps. Let me know how it goes. 

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‎02-25-2017 17:00

In response to SilviaFitbit

‎02-25-2017 17:00

Whay version is ypir Blaze at @Pepergal? V17.8.301.8

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