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Tracker will not sync - blaze

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‎05-03-2017 04:07

‎05-03-2017 04:07

I bought my blaze 4 days ago. It was syncing fine until last night. The time turned red which let me know something was wrong. I have rebooted the tracker, shut the tracker down, uninstalled and reinstalled the app and still nothing. I have an Android device. When I first downladed and synced the app with bluetooth, the paired device was just titled "blaze". Now I see that it says "blaze classic" and the bluetooth says connected however it will not sync. I am getting very frustrated and want to return the fit bit. Any suggestions before I do that?

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‎05-03-2017 09:24

‎05-03-2017 09:24

Sounds like you somehow enabled "classic bluetooth" which is used for media controls. Try "forgetting" that connection in your bluetooth screen. You may or may not need to reboot the phone and/or re-enable notifications in the app. You can also go into the phone's settings/apps/fitbit and clear the cache.

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