help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Trouble syncing my Blaze in China

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-21-2016 04:04

‎04-21-2016 04:04

Is anyone else having trouble syncing in China? I've had trouble syncing my HR and now my Blaze. I've tried everything that FitBit has suggested: uninstalling, reinstalling, hard resets, turning devices on and off, using different VPNs, turning bluetooth on and off, trying different times of day...I've tried everything. I really think that it must have something to do with the connection. Anyone else?
Best Answer
0 Votes
2 REPLIES 2

‎04-21-2016 04:10

‎04-21-2016 04:10

Perhaps it's a server issue?
Best Answer
0 Votes

‎04-21-2016 22:34

In response to B-Blaze

‎04-21-2016 22:34

The server would be on Fitbit ends, I am not aware if they have servers spread around the world or not.

My first thoughts on trouble syncing in China, would be what of any error messages are you receiving. This way there is something to work with.

Best Answer
0 Votes