help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Two Devises Blaze and Surge

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-21-2016 07:18

‎10-21-2016 07:18

Yesterday I had a step count of 16K wearing the Blaze..it was updating on my app. When I walked into my office with my phone and my Surge was on my desk which I had not used that day, my app went to zero.  Then later my Blaze went to zero.  So all steps recorded for yeaterday were lost.  Whay can I do to pervent this, I do not like losing Challenges.

 

Tim

Best Answer
0 Votes
1 REPLY 1

‎10-23-2016 04:49

‎10-23-2016 04:49

It's great to see you around @twcook40. Keep in mind that your trackers information will combine to each other, this means that you will be able to see your Blaze's information on your Surge or your Surge's information on your Blaze. To avoid this, I recommend constant syncing. You can sync your Surge first and then your Blaze and this way you will not lose your registered information.

 

Let me know if you need anything else. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes