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Two Devises Blaze and Surge

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‎10-21-2016 07:18

‎10-21-2016 07:18

Yesterday I had a step count of 16K wearing the Blaze..it was updating on my app. When I walked into my office with my phone and my Surge was on my desk which I had not used that day, my app went to zero.  Then later my Blaze went to zero.  So all steps recorded for yeaterday were lost.  Whay can I do to pervent this, I do not like losing Challenges.

 

Tim

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‎10-23-2016 04:49

‎10-23-2016 04:49

It's great to see you around @twcook40. Keep in mind that your trackers information will combine to each other, this means that you will be able to see your Blaze's information on your Surge or your Surge's information on your Blaze. To avoid this, I recommend constant syncing. You can sync your Surge first and then your Blaze and this way you will not lose your registered information.

 

Let me know if you need anything else. Woman Happy

Alejandra | Community Moderator, Fitbit

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