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Unresponsive Blaze screen

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‎08-04-2019 11:15 - last edited on ‎08-05-2019 09:00 by Fitbit Moderator

‎08-04-2019 11:15 - last edited on ‎08-05-2019 09:00 by Fitbit Moderator

My Fitbit Blaze won’t display anything in the charging cradle or out. Tried the reset and nothing. This was already replaced once when first one did the same. Please help! Thanks. 

 

 

Moderator edit: updated subject for clarity

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‎08-05-2019 09:02

‎08-05-2019 09:02

@KerryO, welcome to the Fitbit Community! It's great to have you here!

 

Let me help you with your unresponsive Blaze and thank you for restarting your device. Let's make sure this isn't a charging issue by cleaning the contacts using cotton with rubbing alcohol then charge it by plugging it for a couple of hours directly to your computer's usb port (try different ports) or use an UL listed usb wall adapter. After this, restart your device and see how it behaves. You can also find additional suggestions here.

 

I also moved your post to the correct board.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎08-08-2019 14:30

In response to AlvaroFitbit

‎08-08-2019 14:30

I was ready to give up on it and it mysteriously began working again.  I don't know if it got too much sweat on it (I was working in the yard with temperature near 100 degrees) or what.  I gave it one more chance by plugging it in again.  It acted funny in regard to the battery life, but since then has been working normally.  Thanks for the help.

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