help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Weekly progress not accurate

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-25-2017 23:34

‎09-25-2017 23:34

Every weekly progress I have received for the past couple of months is documenting the wrong information.

Every week is saying I’m doing less steps/steps/kms even though I’ve not. 

The information from the previous week isn’t even the same that’s being compared to the current week. It seems like I am receiving numbers from a random number generator.

 

Can this be sorted so I have an accurate progress report so I know if I’ve actually done better one week to the next?

Best Answer
0 Votes
3 REPLIES 3

‎09-26-2017 05:49

‎09-26-2017 05:49

Hi there @Sarah2909! 🙂  Great to see you in the Community Forums!

 

Thanks a lot for bringing this to our attention. I've noticed this happening in some cases. This has actually happened to me and it seems that our team is already aware of this and hopefully we can get a solution soon but to be honest with you, we still don't have any update on this or when it will be fixed for sure Man Frustrated

 

Thanks a lot for understanding and any other doubt you may have, I'm here to help!

Ferdin | Community Moderator, Fitbit

Help others by giving votes and marking helpful solutions as Accepted

Best Answer

‎11-20-2017 16:58

‎11-20-2017 16:58

This week, my Weekly Progress Report was over 5000 less than both my IPhone and iPod and I’m pretty sure this isn’t the 1st time, I just never bothered to check it out in th3 past.

Best Answer
0 Votes

‎11-26-2017 05:31

In response to IlliniBill

‎11-26-2017 05:31

Hey there @IlliniBill, welcome to the Community!

 

As our friend mentioned, our team is aware of this issue and is working in finding a fix for it. I would recommend checking your weekly reports to see more discrepancies and let us know about it. In the meantime, your patience will be much appreciated.

 

Catch you later. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer