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Where has the pinned thread regarding the update gone?!

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‎03-21-2017 07:41

‎03-21-2017 07:41

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‎03-21-2017 08:07

‎03-21-2017 08:07

@GarnerFit It was purposely taken down; you can still refer to the help article we have that explains the latest firmware update. I'll create another thread once the update is available to 100% of users.

Andrew | Community Moderator, Fitbit

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‎03-21-2017 08:07

‎03-21-2017 08:07

@GarnerFit It was purposely taken down; you can still refer to the help article we have that explains the latest firmware update. I'll create another thread once the update is available to 100% of users.

Andrew | Community Moderator, Fitbit

What motivates you?
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‎03-21-2017 08:26

In response to AndrewFitbit

‎03-21-2017 08:26

So i gather the update is still rolling out? 

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‎03-21-2017 08:46

In response to GarnerFit

‎03-21-2017 08:46

@GarnerFit Correct. We didn't intend to scare folks by removing the thread, but I think it makes more sense to wait until we're at 100% to pin a new firmware thread and (hopefully) by doing it this way it will cause less confusion (since only a small percentage of users actually have the update). Robot Happy

Andrew | Community Moderator, Fitbit

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‎03-21-2017 10:07

In response to AndrewFitbit

‎03-21-2017 10:07

@AndrewFitbit wrote:

@GarnerFit Correct. We didn't intend to scare folks by removing the thread, but I think it makes more sense to wait until we're at 100% to pin a new firmware thread and (hopefully) by doing it this way it will cause less confusion (since only a small percentage of users actually have the update). Robot Happy

Definitely a good idea, considering people tend to freak out if they don't get updates right away.

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