Won't hold a charge

[Joy1611]

Over the past 2 weeks my blaze wont hold a charge. The battery barely last 1 full day. Notifications are off and I've restarted the blaze each time after charging to ensure it works properly. Is FitBit trying to phase out the Blaze or is there a way I can trade it in for 1 that will hold a charge? I'm missing out on my competitions and exercise tracking. Thanks

[DavideFitbit]

Hello @Joy1611, welcome to the Fitbit Community forums. 

I'm sorry to see that you've been having trouble with the Blaze not holding a charge. The battery can last up to 5 days; because battery life is affected by use and other settings, actual results may vary.

Before considering other options, please make sure that you've followed the steps provided in this article: Can I improve my Fitbit device's battery life?

In addition, try performing a restart on your device as well following these steps. 

Currently we don't have a trade in program to exchange a device you're currently using for a new one. However, let me know how your device is performing after the suggested steps. If you're still having trouble, I can certainly send your information to the Support team for further assistance. 

Please keep me posted on the outcome. 

[PaulTar]

My blaze holds a charge for under four hours now.  From what I read, you can't replace the battery?  I have tried all the tricks listed.  Do I just toss it??

[Joy1611]

Hi DavideFitbit, I've tried the steps you've shared, but none helped. Thanks

[DavideFitbit]

Hello @Joy1611, thank you for your reply and welcome to the forums @PaulTar 

Thank you also for confirming that you already tried the suggested steps. I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon.

Let me know about the outcome. 

[SunsetRunner]

Hi Davide,

I also have a fitbit blaze which does not hold a charge for more than 1 day. It will get below 50% and then suddenly will be off.

I’ve tried the steps you mention in the above thread but with no better results. 

Is there any other options? I’d like to continue to use it but it is frustrating to have it not last for even 1 day.

Thanks,

Jason

[VickieD]

Mine too!!

[DavideFitbit]

Hello @SunsetRunner, welcome to the Community forums. 

Thank you for all the details that you've provided and confirming that you already tried the suggested steps. 

I've sent your information to the Customer Support team for further assistance with this, but was informed that you already have a case created or that you already got in touch with them. Keep an eye on your inbox. 

It's good to see you around in the forums as well @VickieD, could you please confirm if you already tried all the steps mentioned here earlier?  

Keep me posted. 

[Kbradley84]

I just got this blaze in June and all of a sudden, I am having the same issue. Mine has died twice today alone!!! Please help. I’ve tried it all and nothing is helping. 

[DavideFitbit]

Hello @Kbradley84, welcome to the Community forums.  

Thank you for all the details that you've provided and for confirming that you already tried the suggested steps. 

I've sent your information to the Customer Support team for further assistance with this, but was informed that you already have a case created or that you already got in touch with them. Keep an eye on your inbox. 

Let me know about the outcome. 

[WozMom]

My Blaze wont stay charged - it will show a full battery but once I put it on it only lasts up to an hour and is a blank screen??  

I have tried all of the recommendations posted but nothing is working?

Can I send this in for repair or battery replacement? 

Please help - LOVE my Blaze and didn't even have it very long 😞

Thank you.

[SunsetRunner]

Thanks for the follow-up, but yes I had contacted customer service already. After a bunch of emails, a battery drain test which lasted less than 12 hours (with almost all features of the blaze turned off) and a phone call to a supervisor, the result is after the 1 year warranty (mine is 1.5 years old). Fitbit will do nothing more than offer you 25% off purchasing another device from them. 

As the consumer, this does not give me any confidence that if I purchased another device it would last any longer than this one did. 

Not cool.

[DavideFitbit]

Hello @WozMom, thank you for your reply and confirming that you already tried all the suggested steps.  

I've sent your information to the Customer Support team  as well, so you should be getting a reply soon. Keep an eye on your inbox. 

@SunsetRunner,  I'm sorry to see that i wasn't possible to resolve or obtain a replacement. It is particularly difficult when the device is no longer covered by the warranty, but even tough Support is eager to help with any problem you may experience with the product, they do need to adhere to the official warranty policy, this would start counting from the original date of purchase.

Thank you for taking the time to share your feedback, comments from users are always useful to continue to improving the quality of products and services.

Let me know if you have further questions. 

[Sworddog]

I an having the sane problem. I’ve had mine less than two years. I read that it is a known software and hardware issue. What is going on with the blaze? Makes me want to buy a product from a competitor because I also had major issues with my previous FitBit after only a short time.

[LiliyaFitbit]

Welcome to the Fitbit Community, @Sworddog.

I appreciate your participation in the Forums and sharing the battery issue you're experiencing with your Fitbit Blaze. I totally understand how you are feeling and appreciate your feedback. Our team is always working on improving our devices and user experiences, and your comments are always welcome. I recommend double checking our charging instructions and trying our tips for preventing battery drain since battery use is affected by various factors and settings. 

Let me know if the issue persists. 

[WozMom]

Thank you for replying with suggestions on what to try in order to fix my
charging problems - all of which I have done multiple times.

It seems that I am not alone with this problem with the Blaze and with it
being so common - you would think Fitbit would address this problem and
offer a solution to its customers MORE THAN A 25% DISCOUNT OFF A NEW FITBIT.
I will no longer purchase the FitBit items due to their short life span and
for being "disposable" items.

I really liked my Blaze as well as the user friendly app however, my Garmin,
which is years older has never had this problem (I shouldn't have tried to
upgrade to fitbit to begin with)







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[philw67]

Mine too, all of a sudden today it's.constantly looking for notifications and that is despite notifications being switched off. And as it's started all of a sudden something other than battery must be responsible for this?

[LiliyaFitbit]

Welcome to the Fitbit Community, @philw67. Thank you for your reply, @WozMom. I am sorry for the delayed response.

@WozMom I appreciate your troubleshooting efforts, thank you for sharing your experience. I am sure our Support team tried their best to help you and offered a solution based on the Fitbit Warranty. Thank you so much for your feedback, we're constantly working on improving our devices and user experiences, and your comments are always welcome. 

@philw67 thank you for joining the conversation and sharing the details of the issue with your tracker. 

Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide a solution, please keep working with them. 

I'll be around if you need further assistance. 

[Mkauch12]

Right there with you man! 

Bummer to see with how much we use their product (you can see from the 10000s of days of statistics being logged) they won’t replace the tracker. 

I’m 2 years into mine and now looking into Whoop. Don’t want to but that’s that. 

[Sworddog]

Yes. As so many others have done, I’ve tried all those things multiple times. Even bought a new charger. Still have the problem. I solved it by buying aTimex from Walmart. I’ll be looking into other brands of fitness trackers that have far better policies on handling inherent device hardware and software problems.