blaze and text messages

[blueaugust29]

So I got my blaze yesterday and had no problem syncing it with my Samsung Galaxy Note III but here is the problem I get notifications when a text comes in but it's just a green bubble that says messaging with a white bubble under it that says new message but it doesn't say who it's from or what the message says. I just can't figure it out and it's driving me crazy

[JudoJoe]

Samsung note 3 and it still is not working, I even had tech support on the line and they tried and nothing... close to sending it back

[Kathybikes]

Yeah I know, I'm about to return it, waitng for a reply from Fitbit support.... Dissapointing!

[Mindy1923]

Yes, I do.

[spukibugg]

Hi All, 

Having the same issue with my Blaze and Galaxy S3. My Blaze does everything it's supposed to do, but read text message and disply who it's from. I am getting really frustrated, because there doesn't seem to a one way fix for this, I guess try multiple things and pray that it works?! There doesn't seem to be any real support either. I am definely wondering why I spent $200 for a device that doens't function like it's supposed to. Anyone have ideas? Thanks in advance. 

[mbyrne]

Thanks so much for the instructions!!  I was on chat with a Fitbit agent for well over an hour for the same issue invloving Galaxy S4.  The problem was I didn't have pop up display checked.

[mbyrne]

While I was on chat for the same issue, the agent told me to choose Message instead of Message+ as my default app.  I don't have that choice on my phone, we ended up fixing with checking the pop up box, but just to let you know about changing your defaults, it may help.

[kmmora]

Yes

[spukibugg]

Dear Fitbit,

On your next update, please fix the texts for all Andriod devices. I am having the exact same issue with my Blaze and Galaxy S3. When I receive a phone call, the callers name displays like it should. Text messaging is not working, it says Messaing where the person's name would be, where the body of the text should be, it only says new message. After trying all possible solutions, I finally called Fitbit support and was told many Andriod devices have the same problem. I was also told there is currently no solution, and I'll need to wait until it's fixed threw an update! What a bummer!

[HarleyRob66]

If your in android and got get Handscent, it will show on the Blaze! Not to
mention all the other beds and whistles.

[spukibugg]

I have called Fitbit support twice now, so I could get two dffernt opinions. On both calls I was told I'd have to wait for an update. On my last calls, I was actually told that if I want to see what the text message says, I'd have to look at my phone! I exclaimed, the Blaze was not advertized to work this way! I cannot believe Fitbit didn't create their software to work on the older Galaxies. It's maddening really!

[Rich_Laue]

@spukibugg the big your referring to has more to do with the way Android handles pop ups, and your messaging app, then it has to do with Fitbit.

A message comes in, the app sends a request to the operating system to pop up for view. Fitbit takes this popup and sends it to the watch.

Now for the messaging apps, I easily see 30+ popular ones in the play store. Most of the default apps send the body of the text when their is only one unread message, if multiple messages are unread they will send the names. 

In general what shows up on the Blaze should match what shows in the pop-up on the phones  lock screen.

Google Messaging is one of the exceptions that I found, with all text bodies showing up on the lock screen and the Blaze.

[JudoJoe]

I did everything they told me to do. Still does not work... could it be another app blocking it, if so what app could it be. Samsung Galaxy Note 3

[rubys3]

Thank you so much, this really helped and it is working.

[PIntharansy1]

When a person send me more than one text or multiple person send me a text.  I can't seem to expand on it to see both of the text.  I can see the text if only one person sent  only sent one message. but, when i get more than that or more than one person, It doesn't expand for me to read multiple text. 

[Rich_Laue]

What your seeing @PIntharansy1 will depend on what messaging app your using? Fitbit sends the pop-ups to the Blaze, just like they are when the pool up on the phone.

The default ap Message, will send the body of the text while there are no other unread messages, otherwise it ends a list of the sender's. Fitbit has no control over this, I use Google Messenger and find the body of every message gets to the Blaze.

[AAverin]

Looks like my thread was moved here, but I don't see my original question. So I guess it's about unsupported language on call notifications?
Anyways, with all these popups enabled in notifications I still get wrong language and squares instead of a caller name in Russian.

[marasm57]

Thank You been back and forth with Fitbit support and they did not seem to know this.

[spukibugg]

Hi Rich_Laue, 

Thanks for replying. I have tried multiple text messaging apps, and none of them seem to work. Someone suggested Handscent, I downloaded, and changed the text messaging app on my Fitbit dashboard as well, It still didin't work. 

It seems like I will just have to keep trying difernt messaging apps until I strike gold and it actually works. 

Thanks anyway! 

[HarleyRob66]

Make sure handscent is your default and it has preview on.

[spukibugg]

@Rich_Laue

Thanks for the reply. What you said makes sense,  but leaves me wondering why Fitbit didn't do more testing to ensure the mesages work with the Blaze as advertised. My Galaxy came out well before the Blaze was ever a gleam in Fitbit's eye. I'm using the default texting app on my Galaxy S3. Since this is the default app, it boggles my mind why something wasn't done before the Blaze was released.  

I do appreciate Fitbits help with trying to make it work at least. I am currently discussing via email with one of their techs, but so far, it's all information that I have read on the forums here. None of it is working, because I have tried everything!

Please release new update Fitbit!

Sent from my T-Mobile 4G LTE Device