fitbit.com/setup message

[sabre_driver]

Tried to set up my brand new Blaze but it fails to charge. My Lumia 950 pairs with the Blaze. Battery indicator shows red, it syncs, but will not charge. I looked it the charger and know the pins are spring loaded so there no reason for it not to seat correctly, module initiates when placed into the charger and shows screen "fitbit.com/setup" but fails to charge. Other devices plugged into the USB charger will charge.

What do I need to accomplish to get this device into service ?

Moderator edit: Subject for clarity

[SteveH]

It might not be getting enough power from your USB power source. Try using a different source such as a wall charger you use for a phone.

[Rich_Laue]

When you plugged the Blaze in, did you feel a vibration?  This id ty ed only way to know if it is charging. 

[sabre_driver]

it did not vibrate, just briefly showed the red charge indicator. I tried plugging it into the PC to charge and also a phone charger, no change. I left it plugged in over night to the phone charger and it did NOT charge

[AlejandraFitbit]

A warm welcome to the Community @sabre_driver, @Rich_Laue and @SteveH thanks for stopping by.

If you are having inconveniences charging your Blaze, I recommend following the instructions provided in this post. After this your tracker should charge and after that you can set it up by doing the following from your Fitbit app:

1. From the Fitbit app dashboard, tap or click the Account icon.
2. Tap Set Up a Device.
3. Choose your tracker and follow the onscreen instructions to continue.

I hope this helps, let me know how it goes. 

[sabre_driver]

ok, I get it.


It's a reading thing.


I have done this "set up" several times now, this getting into the definition of insanity: doing something the same way and getting the same results for 500 times and expecting the 501st result to be different than all the others


it is NOT charging.


it has comms, it opens and sets up........ it is NOT charging.

[cathy06]

Same thing. Not chargi g. Pissed off over the blaze.

[AlejandraFitbit]

Thanks for the information @sabre_driver and @cathy06 great to see you here. 

I would like to know if you check the link provided in my previous post? If you didn't, I recommend checking it since in that link are some instructions for you to follow to make your tracker charge.

Let me know how it goes. 

[sabre_driver]

sending it back

[AlejandraFitbit]

I am sorry to hear that @sabre_driver, are you sending it back for another tracker?

Hope to hear from you soon. 

[sabre_driver]

trying to....ebay has "technical issues"