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Charge 2 syncing issues

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‎05-05-2020 20:57 - last edited on ‎09-08-2020 09:49 by Fitbit Moderator

‎05-05-2020 20:57 - last edited on ‎09-08-2020 09:49 by Fitbit Moderator

Why is synchronization always so bad? I have had the fitbit for years now but the poor synchronization is a source of frustration. I have already uninstalled, reinstalled the app dozens of times. I have disconnected and reconnected charge2 more than I can list. It also only gets worse with time. Is it a bug to force met to buy a newer version? AND is the synchronization better there? Or am I doing something wrong?

 

 

Moderator edit: updated subject for clarity

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‎05-13-2020 11:17

‎05-13-2020 11:17

@Tanja3107 Welcome to the Community. Sorry for the delay in my reply.

 

Let me help you with your Charge 2 not syncing and thank you for troubleshooting this issue. You can try the following:

 

  1. Go to your phone's bluetooth settings and remove all devices listed there.
  2. Restart your phone and restart your device. 
  3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  4. Also, on an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  5. You can find troubleshooting instructions here.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎05-13-2020 22:47

In response to AlvaroFitbit

‎05-13-2020 22:47

I've followed all the instructions recommended for syncing issues with iPhone.  Switch bluetooth on/off; disconnect Charge2 and reconnect to Bluetooth; switch iPhone on/off; and lastly reset Charge2 in charging cradle.  I've also done the same with my iPad, where I also have the App downloaded.

Nothing has worked - my iPhone now can't find my FitBit in Bluetooth.

 

What are the next steps?  Contact customer services?

 

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‎05-14-2020 00:22

‎05-14-2020 00:22

Just tried this, so far it seems to have helped.  I also have an LG Stylo 2 which some have had trouble with and is not on the list of compatible devices (although that list seems shockingly small).  In my case it was syncing some information but not all- I could not get the heart rate to display on the phone as it did in the past.  If it's ok I'm going to share your advice on another part of the forum where people were having the same issue.

 

Thanks!

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