Charge 2 vibrating & flashing notification on/off

[vmgallant]

My Fitbit is on firmware 22.58.00 and my app says my Charge 2 is current.  I will have had the device for 2 years this October (2020).  But, my Charge 2 is not working vibrating and flashing notification on/off or just display battery after I reset until the battery completely wears down.  I searched this forum and tried suggestions reset device and ensured the button one the Charge 2 is not stuck.  But cannot restore the device to see time, track steps and other 

My battery usually keeps a charge for several days with normal use, but the issues keeps the device on all the time.  Steps are still being tracked when the device syncs, but I am about to call it quits.  Is it time to switch to another device or can this be fixed?

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @vmgallant, welcome to the Community Forums!

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here, I'm sorry to know that your Charge 2 is not working as it should. Let me share with you that our Customer Support team was contacted on your behalf to provide you further assistance with the difficulties you're currently experiencing. Please keep an eye on your email inbox because they'll be in touch with you pretty soon.

In the meantime they contact you, let me know if you have any additional questions.

[Dzcole]

This same thing is happening with my FitBit. Please advise. 

[Coffeegurl24]

Mine is doing something similar. It got stuck just vibrating and adding steps without me wearing it! It ran nonstop until it died. I put it back to recharge and it fully charged but starting vibrating again. Then an exclamation point appeared on the screen and it turned off. It kept turning back on and I had to put it in another room because it was driving me crazy! Noticed quite a few comments with similar issues. Thought it was  device only But it appears to be a glitch or a problem with the Fitbit charge 2. Please advise or replace. I love and need my Fitbit! Thanks!

[SunsetRunner]

Same thing just started to happen to mine today. I also noticed yesterday that my Android phone couldn't find the device (Charge 2) and still can't but it always has before so it doesn't synchronise with my account.

[lpfaendler]

My Charge 2 just started doing the same thing as well.  If I charge it it will stop for a bit but won’t track my steps.  Any way to fix this.  Thanks so much!  

Moderator Edit: Formatting

[Ceanlia]

I have the same problem!

one day my Fitbit just started flashing on/off.

I did the same as you... search for possible problems, tried different methods.

Let the battery empty and come back on. It did it for a few hours and then stopped. Back to normal. Last night it was charged, but woke with an empty battery. Charged it again. Normally I charge it while taking a bath or shower. Battery last 2-3 days. Now it’s empty again. What can the problem be? And how can I fix it?

Hope somebody can provide advice. 

[Senior320]

Happening to my Fitbit Charge 2 also. Sounds like there’s a software glitch given so many customers reporting this problem. Pls advise! 
Steve Senior

[vmgallant]

I ended up replacing my device.

[cotwg]

Will the others also experiencing this issue also be contacted? It doesn't seem coincidental that we started experiencing the same symptoms in the same timeframe. Firmware update glitch perhaps?

[Ceanlia]

I’m thinking that’s what I’ll have to do... mine is. Its not Charing at all now.

[lpfaendler]

Even after I charge mine it starts flashing again. I can’t get it to work!  Frustrating!!

[H2g2016]

Has anyone gotten any fixes for this?  I tried to reach out to Fitbit but because I bought mine used all they would tell me is to get a new one. 

[Ceanlia]

I bought mine new. It’s 3 years old. Never had a problem before and now just “dead”

It will not charge at all.

Any idea how to get it to charge? 

[Souljungle]

I'm having the same problem happened b4 but it stop when i put it on the charger ...but no such luck today

[mocktheworld]

Very frustrating that my  warranty expired 12 days ago, now i have the blinking notification.  Also frustrating that there just a list of people who have this issue, but no solution?

[H2g2016]

So does Fitbit have any solutions for this?  Looks like more than one person is having this problem. 

[Krisaj]

Same with mine. Seems like it started after the last update. 

[SunsetRunner]

I've tried everything (that is listed below in this post) but have now given up.  Zero response from Fitbit - they can't or don't want to fix the issue.  So I've binned it.

I've bought a Xiaomi Mi Band 5 at a quarter of what I paid for the Charge 2.  It has the same functions and it's waterproof with a swim mode.

If it only lasts a year I will be happy.  At least I won't feel cheated.

[Amazonmom]

I am having the same issue. I have already reset but the same thing continues to happens the screen flashes through the notifications on and off, workout modes and basically drains the battery. I can't change the screen or anything. Based on the number of people reporting this it sounds like an issue version update. My device was working fine and has no damage until last Wednesday.  Can a fix be released?