How do I restart my Charge 2?

[Br2dive]

How do you restart your tracker?

Moderator edit: Clarified subject

[FerdinandFitbit]

Hi there @Br2dive. Welcome to the Fitbit Family! 😄

In order to have your Charge 2 to restart, follow these instructions:

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. Your Charge 2 will begin charging.
4. Press and hold the button on your tracker for four seconds. When you see the Fitbit logo and the tracker vibrates, this means the tracker has restarted.
5. Unplug your tracker from the charging cable.

Let me know if you need anything else!

[Br2dive]

I have a charge 2, I just needed to put it on charge and hold the button on the side that changes modes for 4 seconds, thanks for your help!

Best Regards,

Brian Williams

Moderator edit: Removed personal information

[FerdinandFitbit]

Oh, I see @Br2dive... Since you posted in the Flex board I assumed you were using a Fitbit Flex but I'm glad to hear you got your tracker to restart.

Anything else you may need, let me know!

I'll be moving your post to the Charge 2 board for categorization purposes.

[pgenevrino]

I restarted the Fitbit but nothing it still has the same steps on it. What Now

[Rich_Laue]

@pgenevrino you haven't mentioned the problem, but a restart is exactly that. It restarts the tracker, it does not change any data displayed.

[BigB255]

I have a charge 2 and I can not get it to restart using this method at all.  What else can I do? 

[SunsetRunner]

I just answered this query from you in your other post.

[janee32]

My charge 2 gives me too many active minutes and does not go back to 0, at the start of the day or after i have restarted it twice.  talked to service and he said to call back if it did not work.  any other ideas?