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Charge 3 distance information inaccurate

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‎04-30-2020 05:44 - last edited on ‎09-17-2020 11:03 by Fitbit Moderator

‎04-30-2020 05:44 - last edited on ‎09-17-2020 11:03 by Fitbit Moderator

Hi All, 

 

Few days ago I went for bike ride and found out that my Charge 3 readings (distance, speed etc.) are completely wrong. My Fitbit app has registered only around 15% of distance traveled and map diagram (isn't great btw.), but its kind of correct.

 

Maybe somebody here have same problems and/or knows solutions to this?

Please see pictures below:

Fitbit app

 

Screenshot_20200430-124524.png

UA MapMyRide app

Screenshot_20200430-124449_kindlephoto-276894368.png

 

Thank you in advance for any help! 

 

 

Moderator Edit: Clarified subject

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‎07-13-2020 08:47 - last edited on ‎09-11-2025 06:29 by Fitbit Moderator

‎07-13-2020 08:47 - last edited on ‎09-11-2025 06:29 by Fitbit Moderator

It's great to see you here, @Kost.

I appreciate the attachments. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

In the meantime, let me know if you need anything else.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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