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Water damage on the Charge 4

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‎11-07-2022 00:38 - last edited on ‎05-03-2023 04:10 by Fitbit Moderator

‎11-07-2022 00:38 - last edited on ‎05-03-2023 04:10 by Fitbit Moderator

I am so heartbroken. My Charge 4, which I've had for the last two years and was a present from my dad, seems to have permanently died.

A few days ago it buzzed for a solid 20 seconds then the smiley face popped up and the screen went black. It was at about 60% charge so I was really confused and plugged it in for a while and nothing happened. Then I saw on the bottom of the device that the sensor lights had condensation in them. So I put it in rice for a day, used a dehumidifier and hairdryer and everything, then left it on charge for a while, but it's completely dead.

I thought these things were supposed to be water-resistant? I've done nothing differently to how I've been using it for the last two years. Now it's up and died. I am so sad.

 

 

Moderator Edit: Clarified Subject 

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‎11-07-2022 17:56

‎11-07-2022 17:56

I used a safety pin and pushed what I assume is the reset button on the back top right corner. Put it on the charger and the screen came on. I’m hoping it fixes the issue.

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‎11-10-2022 03:05

In response to JStew143

‎11-10-2022 03:05

I tried what you suggested and unfortunately it didn't work. Thank you for your comment, though

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