1 month Charge 5 blank screen after splashed by water

[ronggo]

This is my replace unit of my previous Charge 5 that suddenly going totally dead.

And I realize after I'm using this considered new unit after shower or even washing dishes, it went blank screen, latest even I managed to reset this over and over, uninstall and install the app, and reconnect it over and over... Finally I let the unit charged overnight just to found out the display is back to normal....for a while... Until I test the unit for another water splashed... And guess what, another blank screen....

What is wrong with the build quality? Even low end active tracker doesnt behave this way....

Any solution is a blast

Moderator edit: format

[DavideFitbit]

Hello, welcome to the Fitbit Community forums, @ronggo. 

Thank you for sharing that you experienced this inconvenience with your Charge 5 and that you already tried a few troubleshooting steps.  

In this case, since this is related to a hardware problem or to product damage and the device should be water resistant to 50 meters, I do recommend that you get in touch with the Customer Support team for further assistance with this. They will let you know how to proceed. 

The best way to get help for this problem is to chat with us online or give us a call. You can click here to get connected.

See you around. 

[StanleyStemp]

Sounds familiar. No problems when swimming but my first Charge 5 died whilst l was in the bath and it's replacement has just failed 6 weeks after. Also after a bath. What is going on?

Moderator edit: format

[DavideFitbit]

@StanleyStemp Thank you for sharing your feedback and for confirming that you've experienced the same inconvenience with your Charge 5. 

I've proceeded to send your information to the Customer Support team so they can provide you with further assistance with this new device, but I've been informed that you already got in touch with them and it seems they've provided you with some instructions. In this case, they will let you know how to proceed. 

Thanks again for taking the time to share all this information and feedback.