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Add Card problem

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‎08-16-2023 14:43

‎08-16-2023 14:43

I have a charge 5, a few week ago the add card notification starting poping up every few minutes. I have found no way to stop this. I searched the internet and this problem has been around for over a year but apparently fitbit has not corrected it. I need to stop this notification , its annoying and drains my charge 5 battery in less than a day. If anyone has found a way to solver this let me know. 

Best Answer
4 REPLIES 4

‎08-20-2023 17:27

‎08-20-2023 17:27

Have you tried simply updating your Fitbit app?

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!

Pixel Watches 1-4 I Charges 3-6 I Versas 1, 2, and Lite I Inspires 1 & 2 I Ionic I Alta HR I Flex 1 I Aria 2 & Air I Senses 1 & 2
Best Answer
0 Votes

‎08-20-2023 20:28

In response to DramaQueenDiva

‎08-20-2023 20:28

hello, fitbit customer support told me to delete the app and install it again and to clear all the data of my fitbit. so basically start everything as if i bought my fitbit today. as soon as i synced my fit bit i got again the add card message. I chatted again after this with fitbit customer support and they just said they are aware of the problem and will fix it at some point. so i guess i will just have to wait.

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0 Votes

‎08-21-2023 06:21

In response to gregoriog

‎08-21-2023 06:21

I'd also check the app settings for the card that you're trying to add.  I had the same issue with Google Pay, and it turns out I had a setting switched OFF that should have been switched ON in order for me to add it to Google Pay on my watch.

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!

Pixel Watches 1-4 I Charges 3-6 I Versas 1, 2, and Lite I Inspires 1 & 2 I Ionic I Alta HR I Flex 1 I Aria 2 & Air I Senses 1 & 2
Best Answer
0 Votes

‎08-21-2023 08:47

In response to DramaQueenDiva

‎08-21-2023 08:47

Thats the problem, i am not trying to add a card, and im not interested in doing so. The watch just keeps sending the Add card notification randomly several times throughout the day. So no idea whats going on.

Best Answer