All sensors on my Charge 5 stopped working

[SunsetRunner]

So one Saturday evening I go to check my Charge 5 and I notice that its unresponsive. I thought that's weird, I remembered It still had 60% battery life left. So I go to charge it and nothing, no vibration and the display was unresponsive. Sunday morning I contact Fitbit chat and I'm speaking to a rep. After numerous tries attempting to reset the device using the button on the charger, something finally happens. The Fitbit Logo pops-up on the screen and it looks like it's charging. My phone started the new firmware update and I leave it alone. I come back to it later and I notice the responsiveness was pretty laggy. Most noticeably was that the heart rate sensor, the ECG, the EDA and the raise to wake functions were not working. I turned the device on and off, that didn't help. I tried resetting once more by pressing the button on the charger three times, and that didn't help either. I am not happy. At first I had the lux, was pretty happy with it until it noticed the GPS would cut out all the time. Ended up returning that Lux and was recommended the Charge 5. I thought the charge 5 was pretty cool, I previously owned a charge 2 and it was a solid device. My Charge 5 is barely 8 months old, what the heck!

[DavideFitbit]

Hi, it's good to see you around in the Community forums, @SunsetRunner.  

Thank you for sharing all these details about the issue you've been having with your Charge 5 and for confirming that you already tried a few troubleshooting steps. 

I've been informed that you've recently contacted the Customer Support team for further assistance with this and it seems they've provided you with some instructions. In this case, they will let you know how to proceed; please keep an eye on your inbox. 

Thanks again for taking the time to share your experience and feedback about this. 

See you around.