Blue screen flashing on Charge 5

[Mellis1]

Fitbit screen is not displaying , I get a flashing bluey/green screen lots of lines like interference then grey screen but it does vibrate . Tried restart but no luck. Really rely on it and this is the second one that has done this so help! Mary

Moderator edit: updated subject for clarity. 

[Julia_G]

Definitely try the restart again - sometimes it takes 2 or 3 goes before the restart works.

I would also try changing your clock face in the app and then syncing your Charge 5 to see if that helps.  If it does, you can return to your preferred, original clock face, if you want.

Welcomecto the forums!

[Agadere]

Hello,

I have the same problem. I tried to restart it several times and it did not work. I’m unable to change my clock face. Is there anything else I can try? 
Thank you!

Agnes 

[Mattbotos]

Same issue here to just started this afternoon nothing seems to work trying to fix it either.

[Mellis1]

Hi, just to let people know that nothing worked so excellent customer service organising a replacement as was still under warranty!

[DavideFitbit]

Hi everyone, welcome to the new members in the community forums. 

Thanks for all the details that you've shared about this issue with your Charge 5 and for confirming that you've tried a few steps to try to resolve it. 

It seems that you already tried all the troubleshooting options shared in the community to try to resolve this problem. As @Julia_G mentioned earlier, for any display related issues it is usually recommended to try restarting the device using the charging cable and to change the clock face option to confirm if you see any difference on the screen. 

f you continue to have the same problem, I do recommend that you get in touch with the Customer Support team for further assistance with this. They will let you know how to proceed and the options available for you. You can click here to get connected.

@Mellis1 That's great news! Thanks for sharing this update.