Bricked Charge 5s- are you taking the 35% discount for a new device or not?

[Thisisani]

For everyone whose Charge 5 got bricked by the Firmware update and Fitbit is offering you a 35% discount- are you taking it?

I'm curious about the general sentiment towards the brand after this... situation.

[DramaQueenDiva]

Although I cannot answer for everyone, whether or not they're even eligible for the discount depends on whether or not they bought the Charge 5 directly from Fitbit or if they got it from a 3rd party retailer.  If they got it through a 3rd party retailer, then they would have to abide by that retailer's return policy.

[Hurldogg]

So, it wasn't just me? This is related to the firmware update? Mine started acting funky on 5/6 and was completed dead by the middle of last week. And they want to offer a 35% discount??? What a sham. Will be looking for another brand.

[DramaQueenDiva]

Although it's fine if you want to move to another brand, I think you misinterpreted what I said.  I said that I couldn't speak for everyone.  Not once did I mention if your issue was related to a firmware update.  All I mentioned was what their options might be if they had the same issue or were looking to take advantage of a return policy, that's a big difference.

I also never mentioned whether it was just you or whether it was others, so you misinterpreted what I said.

[Hurldogg]

I was just wondering if my issue was likely related to a firmware update. I had no idea why it suddenly stopped working. 

[DramaQueenDiva]

It's quite possible.  I haven't updated mine yet, so I have no idea what issues are associated with any firmware updates at this time.

[Surfista]

My Garmin Swim 2 updated today.

It still functions normally, which means very well, and the battery has not died.

They didn't even offer me the discount when my Charge 5 battery died shortly after the warrant expired.

[Shall888]

I don't really believe what Fitbit says but this is the second Fitbit device that has failed on me well before what I would consider end of life. It looks to me that it is indeed a software issue as was it does not look like I am the only one with this issue as can't believe batteries fail that quickly

[TheFinn242]

Why buy a new device when I'll just fail again at any given moment from this **** company.