help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Can't download new clock faces on my Charge 5

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-10-2024 01:05 - last edited on ‎08-10-2024 07:13 by Fitbit Moderator

‎08-10-2024 01:05 - last edited on ‎08-10-2024 07:13 by Fitbit Moderator

hi, there are a few new clocks on the fitbit app but i can't download any of the newer ones (stopped wearing my watch for a month ish) and i don't know how to update the software? it says it's version 188 or something in the fitbit's settings

Moderator Edit: Clarified subject

https://mobdro.bio/
Best Answer
0 Votes
1 REPLY 1

‎08-10-2024 07:24

‎08-10-2024 07:24

Hi there, @jomerkod. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post. I understand your concern, I will do my best to help you! 

As per the description of your post, I can confirm that your Charge 5 is running an old firmware version. To update it, please see How do I update my Fitbit device?

If after updating your Charge 5 you keep having issues to download the clock faces, please let me know if you're getting an error message. Meanwhile, I'd recommend trying the steps below:

- Restart your Charge 5
- Log out of the Fitbit app
- Force quit the Fitbit app
- Make sure that your Fitbit app is up-to-date
- Log back in to the Fitbit app

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes