Can't reinstall the Fitbit app on my Charge 5

[bobcarmean]

I can't re-install fitbit app on my phone. it says credit card denied, use another card. My card is good, i checked with my bank.

Moderator Edit: Clarified subject

[Odyssey13]

Hello @bobcarmean the Fitbit app is free if you go to Google Play or the Apple Store. Where are you going? 

[Talahthas]

@bobcarmean Are you talking about adding a credit card to Fitbit Pay?

[bobcarmean]

I was going to google play, but it was the fitbit app itself that declined my credit card. It may be free, however it requires you to enter a credit card  to download the app.

[Odyssey13]

@bobcarmean Google Play can ask you for a credit card for those apps which do have paid features. My friend has an Android phone and got the Fitbit App without having to add any credit card to their account. You could always buy a $10 Google Play card and add it, which is what I did ages ago in case I ever saw an app I wanted to buy.

[Talahthas]

@bobcarmean As @Odyssey13 already mentioned: The Fitbit app itself is free for Android and iOS. You will never ever have to pay for downloading and installing the Fitbit app from the Google Play Store or the Apple App Store.
So, make sure that you didn't download the Fitbit App as an .apk file from another source paying for it with your credit card!