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Cannot set up notifications to motorola

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‎01-13-2022 21:36

‎01-13-2022 21:36

Just purchased a charge 5. I have a Motorola e7i power and it's updated to android 10 so is up to date. When I try setting up notifications through the Fitbit app by pressing enable notification service, if just comes up with a page saying 'this feature is not available on this device'. It also pops up a message saying Select 'fitbit notification service' to enable notifications. I've tried restarting the phone and uninstalling the app, turning Bluetooth on and off and reinstalling the app but nothing seems to work

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‎01-14-2022 04:58

‎01-14-2022 04:58

Hi @Ryanparker  see if anything in this article helps - click to read

Stepping in the U.S.A. since September 2013. Android 14

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‎01-14-2022 08:03

‎01-14-2022 08:03

Thanks for the reply odyssey. I have tried everything suggested in the trouble shooting articles but nothing seems to work. With the error message saying notifications not available on this device im thinking it may be to do with my phone and not the Fitbit and will try contact Fitbit about this. 

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