Charge 5 Firmware Update 1.188.58

[YojanaFitbit]

Announcing the release of Fitbit Firmware Update 1.188.58.

This update should now be available to all customers! If you have any difficulty updating, make sure you are following the directions in How do I update my Fitbit device?. If you choose to post about your issue, provide as many specific details as possible in your post so that we can assist you.

*Firmware releases are not distributed based on region or location and can reach anyone no matter where you reside. We do not recommend performing a factory reset to force the update to your device as your data will be lost and you may not get the update. Please be patient and wait until you see the update banner inside of the Fitbit app to begin the firmware download.

WHAT’S NEW AND FIXED

• This firmware release has general bug fixes.

Full release notes from previous updates can be found here.

HOW DO I UPDATE?

• Step by step instructions for updating your Charge 5 can be found here.
• If you run into any trouble updating, review these troubleshooting tips. 

[CoastalRunner]

Charge 5 with Samsung Flip z3 here.  My phone can find the tracker, but it still cannot connect.  I've been having syncing issues ever since the Samsung update about 3 weeks ago and have tried everything (hard restart of tracker, uninstalling and reinstalling software, etc).  So at this point, I don't even have a tracker on my app because I had to delete and reset it so I'm starting over with simply setting one up.  Does this update address this issue? I was given a new tracker, but haven't tried to connect that one yet since it seems to be a software issue - should I try to connect that one?

[Eebean12]

My battery is fine, just issues with the notifications.  I'm on Iphone XR what is your phone ?

[mchili]

iPhone XR and also having notification issues... Fitbit keeps telling me to restart watch.. no help 

[Rorym1984]

Strangely enough, I did the firmware update a few days ago and now I have the battery drain issue. Annoyed is an understatement 

[Kent-ka8qni]

My phone is a Samsung Flip3.

I have heard nothing helpful so far.

Sent from my Verizon, Samsung Galaxy smartphone
Get Outlook for Android<>

[Graf1980]

This did not work for me. Literally losing 20% in 20 min.

[FredrikTW]

What is the deal here?

If I update my Charge 5 and the update bricks the watch or results in a battery drain so horrible that the watch becomes unusable, will I get a replacement watch for free?

My warranty have run out.

The fitbit app promts me to update the watch every time I open it. Is there a way to get rid of that message permanently. I do not want to gamble with an update since my watch is working correctly right now.

[mattpan77]

this fixed my syncing problem with charge 5 and fold 3

[Angieaajw]

This happened to me - getting a replacement sent.

I installed the firmware and my battery last 3 hours max now. I spoke to customer services and they are sending me a replacement. Try contacting them via your Fitbit app on your phone 

[Kent-ka8qni]

I have contacted the Fitbit helpdesk directly. The young lady said tgey were aware of the issue and were working on it. If i hear nothing else before Christmas I will call back after the holiday.

Sent from my Verizon, Samsung Galaxy smartphone
Get Outlook for Android<>

[mchili]

I was offered a replacement but turned it down, because maybe the replacement will have the same issue since it's the firmware update that caused the problem? Keep us posted!! 

[ADRStudio]

I finally decided to install this update last week, nothing changed, at least that I noticed. Everything is working fine. My battery still lasting 7 days, for the way I use it.

[Matt1983]

Pathetic! My comments get deleted because Fitbit know that all they make is **ahem** and their updates are a pipe of **ahem** too!

[Xenasmommie]

Fitbit doesn't have updated software which will allow pairing with several Galaxy phones. They also don't know when the issue will be resolved. My Charge 5 doesn't even keep time now. Fitbit won't refund our money for our two Charge 5s which are barely over 6 months old. After much runaround they told us we need to get our refund from Costco as that is where they were purchased. Of course we cannot get a refund from Costco since our purchase is outside of the 90 day return period. Now we have spent hard earned money on this worthless purchase.

[Rayray2638]

Battery drain completely dead in 2 days 

[Matt1983]

Just an update. Have now got my replacement Charge 5 and updated it to the latest version. I'm still having the same problem with the battery drain issue. It's gone from 75% to 70% in about 15 minutes!

[mchili]

this is why I hesitate to get a replacement. Mine works, no battery issues but completely unable to get notifications. Why would a replacement work any better? Same watch, same software, same firmware! 

[Sleepenthusiast]

I have had my charge 5 for 1 year, a few days ago my battery was draining from 100% to 4% within a couple of hours, I did the update 3 days ago and this has fixed the battery life. However my charge 5 won't track my sleep since the update, any suggestions? 

[SBFAU]

The heart rate part stops functioning that's why

[gchriste]

Hi there - please could you assist - I tried to update the software but it seems that the unit has frozen about three quarters of the way through the process, and nothing I do seems to awaken the unit. I tried the button on the charger (3 times) but each time I do this the unit will then vibrate, switch off then simply turn on again back to where I was before. As you can see from my pic below - this is where it has remained for 2 days, and I have not managed to get to use this yet!