Charge 5 - Images Notifications Not Working

[Ash995]

I noticed this week that I'm not getting notifications for any RCS images that come through on my messaging app. All of my other notifications are working, and text notifications through the RCS messages work, just not for images. I use Google Messages and no settings have been changed that I noticed. It is just odd to me that notifications are working, just not when someone sends me a picture or GIF! Any ideas?? 

Moderator edit: updated subject for clarity

[Julia_G · Accepted solution]

Hi, @Ash995 , the Charge 5 cannot display pictures or GIFs.  I do get notifications that a photo has been sent on WhatsApp or SMS services but of course I cannot see the photo itself.  The RCS messaging is a newer technology and it sounds like the Charge 5, which is an older device, is not set up even to notify that these images are coming through.  As all your other notifications are working as expected, I feel fairly confident that it is not a case of the Fitbit not working and I am doubtful that there is a workaround at this time.  I am sorry not to have better news for you.

[mlucy115]

Thanks! But that’s not what I meant. I wasn’t clear , I was asking about
when I log into my Fitbit on my Space I used to have a dashboard page that
showed my stats and information. I could log steps, exercises, good and
more on this page. Now it’s just blank with rolling comments to questions.
Not my personal page anymore?
Thanks again for your input.

[Julia_G]

Hi, @mlucy115 it sounds like you are logging into the Fitbit Community web based page instead of into your app.  Your app should be available on your phone or tablet with the Fitbit logo showing, where you see all your other apps.  Fitbit has recently retired the web based platform, so you will now need to use only the app.  

[kkunhikrishnan]

Does not answer anything. Specifically advise where Charge 5 can be repaired in India

[Odyssey13]

@kkunhikrishnanthere are no repairs for these devices.