Charge 5 Not Displaying

[jdbball]

My Charge 5 has stopped showing anything except dots on the top. It won't let me swipe or anything else. The data shows up on my app from my phone, but that's it. Does anyone know how to fix this? I can't even figure out how to restart the fitbit.

[Wibby]

Hello @jdbball 

Try connecting it to the charging cable, then press the button at the USB end 3 times.  Hopefully that should help to restart it for you.

I hope that helps you a bit.

[bumkin]

Thanks Wibby. That totally works! 

[Wibby]

That’s wonderful @bumkin!

 I hope it works for @jdbball @too!

[Kalani53]

It didn’t work for me. Any other suggestions??

[Wibby]

Hello @Kalani53 

It might be worth trying to change the clock face in the App on your phone too.  Some clock faces (I don't know which ones, sadly) can cause problems.

I have heard that it can help.  Also varying the timing between presses of the button.  Some people leave a second between them and others do it rapidly.

I hope that helps a bit.

[Kalani53]

I just contacted support, followed their instructions, and they’re sending me a replacement!

Sent from my iPhone