Charge 5 Not Reading SPO2

[AJ_UK]

Hi - My Charge 5 is not providing SPO2 reading from last 3 weeks. I sleep with the device to avoid any confusion… Is there anyway to trouble shoot this?

Moderator edit: format

[DavideFitbit]

Welcome to the Fitbit Community forums, @AJ_UK.  

Thank you for your inquiry about the Charge 5 and the SpO2 feature. 

Fitbit SpO2 app is automatically added for users in select countries. Make sure your device is running the latest version. For more information on updating your tracker, see How do I update my Fitbit device? For more information on the availability of Fitbit SpO2, see fitbit.com.

If you removed the SpO2 app from your device, you can reinstall it with the Fitbit app on your phone:

1. With your Fitbit device nearby, in the Fitbit app, tap the Today tab > your profile picture > your device image.
2. Tap Gallery > Apps tab.
3. In the list of apps, tap SpO2 > Install > Install.

You should be able to see your SpO2 trends in the Health Metrics tile in the Fitbit app on your phone. To get SpO2 information, you need to: 

1. Wear your device for at least a full day, including to sleep at night.
2. In the morning, open the Fitbit app and tap the Health Metrics tile.
3. Swipe up to find the Oxygen Saturation (SpO2) tile.

If you still don't receive your SpO2 information, please follow the steps listed here below: 

1. Verify if your Fitbit profile has the correct location and time zone.
2. Open the Fitbit app, tap your profile icon > Charge 5 > Apps > SpO2.
3. Make sure all the permissions are enabled.
4. Restart your tracker to refresh its performance.
5. Tap Today at the bottom of the Fitbit app and pull down on the screen to force a manual sync.
6. Wear your tracker slightly higher on your wrist to sleep and sync it with the Fitbit app once you're awake to check your details.

Hope this helps, I'll be around. 

[AKLDave]

When first got my Charge 5 late last year it had the SpO2 app and I used it and then just recently it is gone from my watch. So I then I followed the steps listed by the Moderator in this post to download it again via the iPhone App and it said "Not Available" even though I am in New Zealand where is it listed by Fitbit as available and I did have it initially. Please advise. 

[Wibby]

Hello @AKLDave 

You say it’s there but says Not Available?  Have you tried switching on Bluetooth?

When my Bluetooth is off and I look at Clock Faces it says they’re not available, but are when I turn it back on.  

ECG is not available in my country and doesn’t even show up as a possibility on mine.  No Not Available shown for it.  That’s what made me think it might be Bluetooth.

If that doesn’t work, sorry.

[DavideFitbit]

@AKLDave Thank you for sharing that you're no longer able to see the SpO2 app. 

If you haven't done so already, could you please try to set up your Charge 5 as a new device in your account and check if you're able to download the app again? 

I'll be around. 

[SunsetRunner]

I experience the same issue. I just bought the Charge 5 and the SpO2 clock never existed. I updated the software to the latest version and tried to uninstall and reinstall the SpO2 app but no luck. Can anyone from Fitbit come to fix this issue?

-------------

Hi Fitbit mod,

I live in Finland and had set up the corresponding country and time zone and the SpO2 is still missing from my band app. From the Ios app, it said the SpO2 is installed. But I never see them on my band charge 5. Is this something about the latest software update I just upgraded?

[DavideFitbit]

Welcome to the Fitbit Community forums, @SunsetRunner. 

Thank you for sharing that you've been having this problem with the SpO2 app and that you already tried a few troubleshooting steps.  

I've been informed that you already contacted the Customer Support team for further assistance with this and it seems they've provided you with some instructions. In this case, I recommend that you continue the communication with them so they will let you know how to proceed. 

Have a good day. 

[AKLDave]

This is not resolved, the SpO2 functionality is still not working on my Charge 5, this and the well known and documented (but not fixed) battery draining issue make me seriously consider whether I will ever buy another Fitbit or recommend any of my friends and family to do so. 

[DavideFitbit]

@AKLDave Thank you for sharing your comments about this inconvenience and for confirming that you already tried all the steps suggested earlier. 

In this case, since you already tried all the basic steps shared in the forums to try to resolve the issue, it would be necessary to continue the assistance process with the Support team so they can let you know how to proceed. I appreciate all the feedback that you've shared about the product. Thank you again for the information provided; our team is always working to enhance your experience and your feedback is a big part of that process. 

Regarding the problem with the battery draining too fast, the team is working to fix this issue with the GPS chip affecting battery life with an upcoming firmware update, but it's not possible to provide you with a specific date for the release. Some users have seen an improvement with the standard troubleshooting steps, but if you're still having the same problem, please know that out team will be releasing an update soon to address this issue.

In addition, please make sure you've tried the these steps if you haven't done so already:

• Try restarting your tracker by connecting it to the charging cable,
• Open the Fitbit app, pull down on the screen to force a manual sync and monitor its behavior in the next days.
•  If you use GPS to track your exercise, use the Phone GPS setting to preserve battery life. Make sure to keep the Charge 5 and the Fitbit updated to the latest version available. 

I'll be around. 

[charleskn]

I have a brand new Charge 5, updating from a Charge 4. I always had good SPO2 readings with the charge 4, but the first two nights, nothing with the Charge 5. I just tried deleting and re-installing the SPO2 app, so we'll see what happens. Obviously, since this is a brand new installation, everything is up-to-date.

EDIT: I saw a comment on Reddit that made me check my Health Metrics in the app. I started wearing my Charge 5 Wed night, and I have an SPO2 reading for Thursday and Friday, but not for today/Saturday. Almost like the readings are delayed by a day.

[DavideFitbit]

@charleskn Thank you for sharing that you're having the same inconvenience with your SpO2. 

Let me know if continue to experience the same issue after all the troubleshooting steps mentioned here earlier. I've also been informed that you already contacted the Customer Support team for further assistance with this and it seems they've provided you with some instructions. In this case, they will let you know how to proceed. 

I'll be around. 

[charleskn]

The SPO2 issue self resolved. Now it's just plain vanilla sync issue

[DavideFitbit]

@charleskn Thanks for your reply, it's good to know that you're no longer having trouble with SpO2. 

Regarding the syncing issue, I've proceeded to send your information to the Support team again and it seems your case is still being reviewed. I recommend that you continue the communication with them so they can let you know about the next steps. 

See you around. 

[charleskn]

@DavideFitbit It's been good, after that first week or so.

[DavideFitbit]

@charleskn That's great news!

Thanks for sharing this update.😁

[Vllygirl]

Mine stopped working after the last update.  I ended up uninstalling the app and reinstalling an it is now working. Follow the directions in the post that follows to uninstall and reinstall.

[Bmikey]

It seems this device has more problems than features. Nothing works how it should. 

I will be returning my charge 5 asap. 

[kslop]

I got the same problem. 

Done all the support issues, reinstall etc. 

Will give it a month, of not sorted will return and get the cheaper one. Why pay more for a feature that is not included 

[DavideFitbit]

@Vllygirl That's great news, thanks for sharing this update! 

@kslop I've been informed that you already contacted the Customer Support team for further assistance with this. In this case, they will let you know how to proceed. 

@Bmikey Could you please provide a few more details about the issue you're experiencing?